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Vendor Account Manager

Job Description

This role owns the relationship between Safeguard the Vendor.  They extract and analyze reports and decide which vendors to contact, and drive performance.  


Responsibilities and Expectations


  • Responsible for approximately 200 vendors

  • Decide which vendors to contact based on performance and current status of orders

  • Troubleshoot & resolve issues discovered in the analysis process 

  • Lead vendor discussions to work through issues and develop capacity

  • Understand Safeguard initiatives and teach vendors as appropriate, includes items such as new mobile initiatives, large process changes, and policies

  • Determine the best course of action to deliver on expectations and ensure that performance is met.

  • Assign orders to vendors and determine rules for system assignment

  • Lead the implementation of work completion such as winterizations or grass

  • Deep knowledge of service line to help vendors deal with issues faced

  • Lead scorecard calls, develop remediation, and follow-up on plans

  • VAM level 1 are required to work Maintenance order escalations, or other maintenance orders for 4 hours each week, at management discretion this is not required during download week or the month Seasonal is transitioning to snow or initial grass cuts. 

  • The Vendor Account Manager role includes all service lines, it is an expectation that the VAM move into any role requested.
     


Safeguard's Core Values


  • Customer Service = Resolution

  • Team Work

  • Respect

  • Adaptability

Job Requirements

  • Bachelor’s degree or equivalent work experience

  • Demonstrates understanding of what customer service means 

  • Proven follow-up and organizational abilities

  • Proven ability to multitask and address escalated issues in a timely manner

  • Exceptional interpersonal, oral and written communication skills

  • Ability to function in a fast paced, changing environment

Job Snapshot

Location US-OH-Valley View
Employment Type Full-Time
Pay Type Year
Pay Rate $0.00 - $40,000.00 /Year
Store Type
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Company Overview

Safeguard Properties

Founded in 1990 by Robert Klein and based in the suburbs of Cleveland, Ohio, Safeguard inspects and maintains defaulted and foreclosed properties for mortgage servicers, lenders, and other financial institutions.The company has grown from a regional preservation company with a few employees and a handful of contractors performing services in the Midwest, to become the largest mortgage field services company in the country. Learn More

Contact Information

US-OH-Valley View
Snapshot
Safeguard Properties
Company:
US-OH-Valley View
Location:
Full-Time
Employment Type:
Year
Pay Type:
$0.00 - $40,000.00 /Year
Pay Rate:
Store Type:

Job Description

This role owns the relationship between Safeguard the Vendor.  They extract and analyze reports and decide which vendors to contact, and drive performance.  


Responsibilities and Expectations


  • Responsible for approximately 200 vendors

  • Decide which vendors to contact based on performance and current status of orders

  • Troubleshoot & resolve issues discovered in the analysis process 

  • Lead vendor discussions to work through issues and develop capacity

  • Understand Safeguard initiatives and teach vendors as appropriate, includes items such as new mobile initiatives, large process changes, and policies

  • Determine the best course of action to deliver on expectations and ensure that performance is met.

  • Assign orders to vendors and determine rules for system assignment

  • Lead the implementation of work completion such as winterizations or grass

  • Deep knowledge of service line to help vendors deal with issues faced

  • Lead scorecard calls, develop remediation, and follow-up on plans

  • VAM level 1 are required to work Maintenance order escalations, or other maintenance orders for 4 hours each week, at management discretion this is not required during download week or the month Seasonal is transitioning to snow or initial grass cuts. 

  • The Vendor Account Manager role includes all service lines, it is an expectation that the VAM move into any role requested.
     


Safeguard's Core Values


  • Customer Service = Resolution

  • Team Work

  • Respect

  • Adaptability

Job Requirements

  • Bachelor’s degree or equivalent work experience

  • Demonstrates understanding of what customer service means 

  • Proven follow-up and organizational abilities

  • Proven ability to multitask and address escalated issues in a timely manner

  • Exceptional interpersonal, oral and written communication skills

  • Ability to function in a fast paced, changing environment

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