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Systems Engineer

Job Description

The Systems Engineer I role is responsible for evaluating, installing, and maintaining desktop IT hardware and software, enterprise/desktop printer support, and providing 2nd level support to Help Desk for desktop related issues. 



Responsibilities and Expectations


  • Serve as a subject matter expert regarding planning, configuring and maintenance of the System Center Configuration Manager (SCCM) infrastructure. 

  • Manage workstation and application configuration through GPO and SCCM configuration baselines.

  • Create and maintain desktop images, driver packages, boot images and modify MDT/SCCM task sequences for OS deployment.

  • Package and deploy updates for Microsoft, hardware and 3rd party applications. 

  • Monitor and maintain Windows Server operating system and additional server components including but not limited to Exchange, Active Directory, SharePoint, and Skype for Business Server.

  • Apply patches to major subsystems and services, roles, and file system components within a Windows Systems environment and perform operating system and patch testing on all changes prior to installation.

  • Maintain Sophos server administration policies and procedures.

  • Execute large-scale desktop deployment, platform migration, and endpoint management.

  • Serve as a technical support expert regarding all aspects of client solution including laptops, desktops, and thin clients.

  • Respond to escalated requests for technical assistance from the helpdesk.

  • Serve as owner of the thin client deployment and management process.

  • Maintain asset tracking and proper inventories of hardware, software, and printer supplies

  • Support the Network Admission Control solution (Aruba ClearPass) by reviewing authentication logs and working with end-users to resolve issues.

  • Manage and maintain print servers in the environment.

  • Diagnose and trouble shoot issues within the desktop environment


 


Competencies


  • Adheres to Safeguard’s core values

    • Customer Service = Resolution

    • Team Work

    • Integrity

    • Adaptability


  • Communication

  • Decision Making

  • Adaptability

  • Project Management

Job Requirements


•         Applicable degree in Computer Science, MIS or related field



•         Microsoft Certification (MCSE) or A+ certification preferred



•         Proficiency in installing and supporting hardware/software in a Microsoft environment



•         Proficiency in diagnosing and troubleshooting



•         Previous experience in a Terminal Services/Thin Client environment



•         Proficiency in desktop builds and imaging



•         Working knowledge in supporting desktop and enterprise printers



•         MAC experience preferred



•         Ability to multitask and take ownership of assignments

Job Snapshot

Location US-OH-Valley View
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Information Technology
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Company Overview

Safeguard Properties

Founded in 1990 by Robert Klein and based in the suburbs of Cleveland, Ohio, Safeguard inspects and maintains defaulted and foreclosed properties for mortgage servicers, lenders, and other financial institutions.The company has grown from a regional preservation company with a few employees and a handful of contractors performing services in the Midwest, to become the largest mortgage field services company in the country. Learn More

Contact Information

US-OH-Valley View
Snapshot
Safeguard Properties
Company:
US-OH-Valley View
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Information Technology
Store Type:

Job Description

The Systems Engineer I role is responsible for evaluating, installing, and maintaining desktop IT hardware and software, enterprise/desktop printer support, and providing 2nd level support to Help Desk for desktop related issues. 



Responsibilities and Expectations


  • Serve as a subject matter expert regarding planning, configuring and maintenance of the System Center Configuration Manager (SCCM) infrastructure. 

  • Manage workstation and application configuration through GPO and SCCM configuration baselines.

  • Create and maintain desktop images, driver packages, boot images and modify MDT/SCCM task sequences for OS deployment.

  • Package and deploy updates for Microsoft, hardware and 3rd party applications. 

  • Monitor and maintain Windows Server operating system and additional server components including but not limited to Exchange, Active Directory, SharePoint, and Skype for Business Server.

  • Apply patches to major subsystems and services, roles, and file system components within a Windows Systems environment and perform operating system and patch testing on all changes prior to installation.

  • Maintain Sophos server administration policies and procedures.

  • Execute large-scale desktop deployment, platform migration, and endpoint management.

  • Serve as a technical support expert regarding all aspects of client solution including laptops, desktops, and thin clients.

  • Respond to escalated requests for technical assistance from the helpdesk.

  • Serve as owner of the thin client deployment and management process.

  • Maintain asset tracking and proper inventories of hardware, software, and printer supplies

  • Support the Network Admission Control solution (Aruba ClearPass) by reviewing authentication logs and working with end-users to resolve issues.

  • Manage and maintain print servers in the environment.

  • Diagnose and trouble shoot issues within the desktop environment


 


Competencies


  • Adheres to Safeguard’s core values

    • Customer Service = Resolution

    • Team Work

    • Integrity

    • Adaptability


  • Communication

  • Decision Making

  • Adaptability

  • Project Management

Job Requirements


•         Applicable degree in Computer Science, MIS or related field



•         Microsoft Certification (MCSE) or A+ certification preferred



•         Proficiency in installing and supporting hardware/software in a Microsoft environment



•         Proficiency in diagnosing and troubleshooting



•         Previous experience in a Terminal Services/Thin Client environment



•         Proficiency in desktop builds and imaging



•         Working knowledge in supporting desktop and enterprise printers



•         MAC experience preferred



•         Ability to multitask and take ownership of assignments

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