The Account Executive is responsible for overall account management for multi-location national accounts or large single location accounts. The Account Executive must have extensive knowledge of the client's culture and business practices. This position is responsible for driving account saturation, diversification and retention of the client. It is the responsibility of the Account Executive to ensure that the Standard Operating Procedures (SOP) and best practices are consistently being executed. This includes, but is not limited to, the identification, training, development, and supervision of the Delivery team(s) assembled to service the account.
Utilizes program management skills of communication, presentation, time management, organization and planning to successfully achieve delivery program goals and objectives
Assist in the development of customer specific Standard Operating Procedures. This includes the identification of best practices to service the account and maintaining a professional work environment in alignment with current client culture
Manages all delivery program resources assigned to perform tasks according to plan; sets expectations concerning delivery program performance
Estimates time frames, quality and quantity of resources required to successfully achieve delivery program objectives
Conducts periodic status checks with customers and delivery team to assess progress against the delivery objectives
Develop and execute a Corrective Action plan if the SLAs in the contract are not being met by the delivery team
Maintain the SOP by making necessary updates to processes. Communicate and train Delivery team on all updates made to the SOP
Ensure screening, orientations and/or training requirements are being followed at all locations
Partner with the appropriate internal resources (i.e. Account Manager, Director of Business Operations, Director of National Sales or VOP operation Manager) to conduct Quarterly Business Review meetings with Client's executive team
Coordinate and initiate all client reporting as specified by client Provide resolution to issues escalated from the site specific delivery teams
Build and maintain a relationship with the client's Executive Team and Decision Makers
Supervisory or Management Responsibilities:
Executes supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Ability to travel as needed Ability to effectively present to large customer groups
Excellent verbal and written communication skills - examples where possible
Proven track record of success in working and dealing with accounts nationally
Proven experience in high level customer service
3+ years experience with any one or a combination of the following: management of a team, high volume recruiting, managing a high volume account, providing on-premise support to a client, or managing project plan High School Diploma required. Bachelor's degree in Business or related field or prior business experience preferred
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.