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Sr. UCCE Engineer

Job Description

Actual Title: Sr. UCCE Engineer
•Bachelor's degree preferred, preferred field of study IT or Computer Science or equivalent work experience
•Experience administering, engineering and supporting ACME Packet session border controllers required
•6+ years of experience administering, engineering and supporting Cisco voice gateways
•6+ years progressive work experience with Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.711 and G.729 codecs, Digital Tone Multi Frequency (DTMF), H323
•6+ years of experience administering, engineering, deploying, troubleshooting, and supporting all components of the Cisco UCCE suite ? including CVP and ICM scripting
•4-6 years of experience administering, engineering and supporting Cisco Unified Communications infrastructure including but not limited to Telepresence, Tandberg, Polycom, and Cisco Call Manager
•4-6 years of experience administering, engineering and supporting an IP/PBX platform
•Strong knowledge of Java, XML, WSDL, SQL, API, Python, and other integration programming language
•Strong knowledge of industry standards
•Experience in engineering, deploying, and supporting UCCE version 11.X
•Experience deploying Cisco IDS, SSO, web chat, email, and other 11.X features
•Significant development experience integrating Cisco UCCE with other products for CTI Screen pop, Database dips, Finesse gadgets, and other API integration.
•Ability to work independently and with a strong sense of system ownership.
•Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion
•Experience with SIP Peering
•Knowledge of other contact center platforms and VOIP protocols
•Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management required
•Ability to communicate technical terms to non-technical users required
•Collaboration skills and attention to detail required
•Engineer, configure, implement, and support Cisco UC and Contact Center Platforms including CUCM, CUC, UCCE, ACME Session Border Controllers, voice gateways, voice circuits (IP and/or TDM)
•Design, implement, manage, and troubleshoot Cisco Unified Communications Systems, including Call Manager/Unified Communications Manager and Contact Center Enterprise
•Responsible for implementation (build) of a variety of voice patterns including Cisco and Contact Center applications and peripherals
•Develop and write necessary code to integrate Cisco UCCE with other API?s, CTI screen pop, Finesse gadgets, IVR database dips.
•Install and configure Voice Gateways and Gatekeepers as part of the IP telephony system
•Assess, design and document technical requirements supporting business/RFP needs
•Analyze existing voice and data networks and recommend solutions
•Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
•Perform other duties as assigned by leadership
We are an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, age (40 and over), gender identity, national origin, protected veteran status, disability or any other protected classification under federal and state law.

Job Requirements

 

Job Snapshot

Location US-VA-Herndon
Employment Type Full-Time
Pay Type Year
Pay Rate $115,000.00 /Year
Store Type Other
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Company Overview

AppleOne

What if you knew how employers viewed your resume so you had the best shot at getting an interview? What if you went into the interview with confidence knowing in advance what you were likely to be asked and how best to answer? What if you could have someone negotiate your salary for you? And, what if you had somebody in your corner to give you advice and hope when you needed it? This isn't a fantasy. For over half-a-million people this is what it's like working with AppleOne. Since 1964, we have connected the best people, their talents, skills, and aspirations with the best companies. Let us help you achieve your career goals. Learn More

Contact Information

US-VA-Herndon
Janessa Nichols
9133399301
(913) 339-9773
Snapshot
AppleOne
Company:
US-VA-Herndon
Location:
Full-Time
Employment Type:
Year
Pay Type:
$115,000.00 /Year
Pay Rate:
Other
Store Type:

Job Description

Actual Title: Sr. UCCE Engineer
•Bachelor's degree preferred, preferred field of study IT or Computer Science or equivalent work experience
•Experience administering, engineering and supporting ACME Packet session border controllers required
•6+ years of experience administering, engineering and supporting Cisco voice gateways
•6+ years progressive work experience with Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.711 and G.729 codecs, Digital Tone Multi Frequency (DTMF), H323
•6+ years of experience administering, engineering, deploying, troubleshooting, and supporting all components of the Cisco UCCE suite ? including CVP and ICM scripting
•4-6 years of experience administering, engineering and supporting Cisco Unified Communications infrastructure including but not limited to Telepresence, Tandberg, Polycom, and Cisco Call Manager
•4-6 years of experience administering, engineering and supporting an IP/PBX platform
•Strong knowledge of Java, XML, WSDL, SQL, API, Python, and other integration programming language
•Strong knowledge of industry standards
•Experience in engineering, deploying, and supporting UCCE version 11.X
•Experience deploying Cisco IDS, SSO, web chat, email, and other 11.X features
•Significant development experience integrating Cisco UCCE with other products for CTI Screen pop, Database dips, Finesse gadgets, and other API integration.
•Ability to work independently and with a strong sense of system ownership.
•Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion
•Experience with SIP Peering
•Knowledge of other contact center platforms and VOIP protocols
•Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management required
•Ability to communicate technical terms to non-technical users required
•Collaboration skills and attention to detail required
•Engineer, configure, implement, and support Cisco UC and Contact Center Platforms including CUCM, CUC, UCCE, ACME Session Border Controllers, voice gateways, voice circuits (IP and/or TDM)
•Design, implement, manage, and troubleshoot Cisco Unified Communications Systems, including Call Manager/Unified Communications Manager and Contact Center Enterprise
•Responsible for implementation (build) of a variety of voice patterns including Cisco and Contact Center applications and peripherals
•Develop and write necessary code to integrate Cisco UCCE with other API?s, CTI screen pop, Finesse gadgets, IVR database dips.
•Install and configure Voice Gateways and Gatekeepers as part of the IP telephony system
•Assess, design and document technical requirements supporting business/RFP needs
•Analyze existing voice and data networks and recommend solutions
•Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
•Perform other duties as assigned by leadership
We are an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, age (40 and over), gender identity, national origin, protected veteran status, disability or any other protected classification under federal and state law.

Job Requirements

 
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