As a member of the Telecom Engineering team, the Unified Communications Senior Engineer will have responsibility for designing, configuring and supporting the CISCO Enterprise infrastructure driving the company?s IP PBX/VoIP growth. The Senior Engineer will serve in a lead technical role and interact with other Telecom and IT team members as well as various internal customers and external vendors.
Job Duties / Responsibilities:
•Develop and write necessary Cisco CVP IVR applications in accordance with client requirements.
•Develop and write necessary code to integrate Cisco UCCE with other API?s, CTI screen pop, Finesse gadgets, IVR database dips
•Design, implement, manage, and troubleshoot Cisco Unified Communications Systems, including Call Manager / Unified Communications Manager and Contact Center Enterprise
•Responsible for implementation (build) of a variety of voice patterns including Cisco and Contract Center applications and peripherals
•Assess, design and document technical requirements supporting business / RFP needs
•Perform other duties as assigned by leadership
•Bachelor's degree required, preferred field of study IT or Computer Science; equivalent work experience will be considered in lieu of degree.
•6-8 years? experience administering, engineering, deploying, troubleshooting, and supporting all components of the CISCO UCCE suite ? including CVP & ICM scripting
•Strong knowledge of Java, XML, WSDL, SQL, API, Python, and other integration programming language
•Experience in deploying CISCO IDS, SSO, web chat, email, and other products for CTI Screen pop, Database dips, Finesse gadgets, and other API integrations.
•Strong knowledge of industry standards
•Strong best practices in adopting and compiling to a development lifecycle model (system and UAT testing in lab) required
•Experience in engineering, deploying, and supporting UCCE version 11.x
•Ability to work independently end with a strong sense of system ownership
•Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion
•Knowledge of other contact center platforms and VOIP protocols
•Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management required
•Ability to communicate technical terms to non-technical users required
•Collaboration skills and attention to detail required
•Strong understanding of TCP/IP and ability to troubleshoot LANs and WANs required
•CCIE Collaboration preferred
•Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master?s degree; or a PhD with 3 years? experience; or equivalent experience.
•Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
•Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
•Networks with key contacts outside own area of expertise. We are an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, age (40 and over), gender identity, national origin, protected veteran status, disability or any other protected classification under federal and state law.