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Sr. ServiceNow Developer

Job Description


JOB DESCRIPTION:

This position will be developing new ServiceNow instances in support of new business opportunities. This ServiceNow Developer / ITSM System Administrator is responsible for applying innovative technical solutions to business processes, maintaining applications, consulting with business analysts and/or project managers to develop technical solutions, developing design and functional specifications, performing pre-implementation training, and providing post-implementation support.

Responsibilities:
* Experience developing on SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes
* ServiceNow platform development
* ServiceNow administration
* Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow
* End-to-End Service Catalog development and complex workflows
* Applies innovative technical solutions to business and the application processes
* Defines and documents procedures for processes and workflows
* Works on multiple projects as a project team member, occasionally as a project leader
* Responsible for troubleshooting problems as reported by users
* Supports Web access and electronic messaging services and maintains a secure systems environment
* Communicates effectively with management and other members of the project
* Integration of disparate systems using SOAP and REST APIs
* Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration
* Creation of Web Service for data integration
* Additional duties as assigned and defined by management

Minimum (Required) Qualifications:
* Bachelor's Degree in Computer Science, Information Systems, or other related field or 4-6 years equivalent work experience
* 3-5 years ServiceNow development experience and 7+ years ITSM and Java development
* Domain Separation Experience.
* Configuration experience in following modules on dedicated as well as shared instances
* (IM, CM, PM, SRM, KM, Release Management, Event Management, Configuration Management and Asset Management)

Development experience in following areas:
* Business Rules
* Access Control Rules
* Script Includes
* Script Action
* UI Actions
* UI Scripts
* UI Policy
* Data Policy
* Client Scripts
* UI Macros
* Jelly
* Web Services
* Glide Record
* Glide AJAX
* Workflows
* JSON
* Encryptions Plugin
* Notification
* Reporting
* Discovery (a plus)
* Intégration
* SSO
* MID Server
* LDAP

* Extensive knowledge of two or more Front End Technologies: HTML, JSTL, DHTML, JavaScript and CSS, XML, XSL, XSLT
* Works effectively in a team-oriented, collaborative environment
* Strong interpersonal and oral communication skills
* High level of expertise in multiple system environments
* Proven problem-solving abilities and strong attention to detail and quality work output
* Enthusiasm for customer service and IT support as well as learning new software technologies

Certifications:
* Service Now Admin Certification
* ITIL Foundation Certification
* Java Script certification will be a plus

Good to have:-
* Well aware of SCRUM methodology
* Good SQL & RDBS knowledge

Job Requirements

 

Job Snapshot

Location US-DE-Wilmington, DE
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Information Technology
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Company Overview

AIC (part of ACS Group)

Analysts International Corporation (AIC) is an IT services firm fully dedicated to the success and satisfaction of its customers. From IT staffing to project-based solutions, AIC provides a broad range of services designed to help businesses and government agencies drive value, control costs and deliver on the promise of a more efficient and productive enterprise. Learn More

Contact Information

US-DE-Wilmington, DE
AIC
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Snapshot
AIC (part of ACS Group)
Company:
US-DE-Wilmington, DE
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Information Technology
Store Type:

Job Description


JOB DESCRIPTION:

This position will be developing new ServiceNow instances in support of new business opportunities. This ServiceNow Developer / ITSM System Administrator is responsible for applying innovative technical solutions to business processes, maintaining applications, consulting with business analysts and/or project managers to develop technical solutions, developing design and functional specifications, performing pre-implementation training, and providing post-implementation support.

Responsibilities:
* Experience developing on SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes
* ServiceNow platform development
* ServiceNow administration
* Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow
* End-to-End Service Catalog development and complex workflows
* Applies innovative technical solutions to business and the application processes
* Defines and documents procedures for processes and workflows
* Works on multiple projects as a project team member, occasionally as a project leader
* Responsible for troubleshooting problems as reported by users
* Supports Web access and electronic messaging services and maintains a secure systems environment
* Communicates effectively with management and other members of the project
* Integration of disparate systems using SOAP and REST APIs
* Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration
* Creation of Web Service for data integration
* Additional duties as assigned and defined by management

Minimum (Required) Qualifications:
* Bachelor's Degree in Computer Science, Information Systems, or other related field or 4-6 years equivalent work experience
* 3-5 years ServiceNow development experience and 7+ years ITSM and Java development
* Domain Separation Experience.
* Configuration experience in following modules on dedicated as well as shared instances
* (IM, CM, PM, SRM, KM, Release Management, Event Management, Configuration Management and Asset Management)

Development experience in following areas:
* Business Rules
* Access Control Rules
* Script Includes
* Script Action
* UI Actions
* UI Scripts
* UI Policy
* Data Policy
* Client Scripts
* UI Macros
* Jelly
* Web Services
* Glide Record
* Glide AJAX
* Workflows
* JSON
* Encryptions Plugin
* Notification
* Reporting
* Discovery (a plus)
* Intégration
* SSO
* MID Server
* LDAP

* Extensive knowledge of two or more Front End Technologies: HTML, JSTL, DHTML, JavaScript and CSS, XML, XSL, XSLT
* Works effectively in a team-oriented, collaborative environment
* Strong interpersonal and oral communication skills
* High level of expertise in multiple system environments
* Proven problem-solving abilities and strong attention to detail and quality work output
* Enthusiasm for customer service and IT support as well as learning new software technologies

Certifications:
* Service Now Admin Certification
* ITIL Foundation Certification
* Java Script certification will be a plus

Good to have:-
* Well aware of SCRUM methodology
* Good SQL & RDBS knowledge

Job Requirements

 
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