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Service Level Manager

Job Description

Our client in Radford, Virginia is looking to bring on a Service Level Project Manager that will work to support their internal customers and serve as a liaison between them and the technical teams in the datacenter. They will work to gather the requirements and build out clear plans for the technical staff to implement.

Top Requirements

1. This individual will need to have a solid background Microsoft standard product knowledge with the following:
- Word, Excel, MS Project, PPT, Outlook, Note, etc.

2. This individual must have a minimum of 3 years of Project Management experience in IT environment.


3. This individual must have great customer skills, some technical background, and overall 5-10 years of total experience

**Must be eligible for DOD Secret Clearance**

Day to Day

* Works closely with technical teams to deliver customer requirements.
* Negotiates and prepares Service Level Agreements.
* Prepares cost estimates.
* Coordinates customer meetings and records meeting minutes.
* Creates and monitors project plans for various customer requirements.
* Provides interface between internal customers and technical teams to manage projects to schedule.
* Uses BMC Remedy system to enter and monitor customer requirements.
* Participates in customer meetings and clearly communicates project status and issues to customers.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.

Job Requirements

 

Job Snapshot

Location US-VA-Radford
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Information Technology
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Company Overview

TEKsystems, Inc

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company. Learn More

Contact Information

US-VA-Radford
Nicholas Clay
nclay@teksystems.com
Snapshot
TEKsystems, Inc
Company:
US-VA-Radford
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Information Technology
Store Type:

Job Description

Our client in Radford, Virginia is looking to bring on a Service Level Project Manager that will work to support their internal customers and serve as a liaison between them and the technical teams in the datacenter. They will work to gather the requirements and build out clear plans for the technical staff to implement.

Top Requirements

1. This individual will need to have a solid background Microsoft standard product knowledge with the following:
- Word, Excel, MS Project, PPT, Outlook, Note, etc.

2. This individual must have a minimum of 3 years of Project Management experience in IT environment.


3. This individual must have great customer skills, some technical background, and overall 5-10 years of total experience

**Must be eligible for DOD Secret Clearance**

Day to Day

* Works closely with technical teams to deliver customer requirements.
* Negotiates and prepares Service Level Agreements.
* Prepares cost estimates.
* Coordinates customer meetings and records meeting minutes.
* Creates and monitors project plans for various customer requirements.
* Provides interface between internal customers and technical teams to manage projects to schedule.
* Uses BMC Remedy system to enter and monitor customer requirements.
* Participates in customer meetings and clearly communicates project status and issues to customers.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.

Job Requirements

 
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