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Service Desk Manager - Service Now/ITIL Manager

Job Description

Our top healthcare client here in NYC are looking for an ITSM/Incident Manager for their Enterprise Service Desk.

This service desk supports all 40,000 end users within a NYC hospital. It is a 24x7 operation in which they support both clinical and non-clinical issues.

This is a new position for the service desk. This manager will have no reports and they will report directly to the Senior Director. Her vision for this role will be to then have them partner with Associate Director who is supporting the Knowledge Base and Epic Training teams.

Top Skills Details:

1. 2-4 years of Help Desk/Service Desk Management Experience
2. 4-5 years of Service Now Experience (Including Service Catalog Experience) + Service Now Testing (on Incident Side)
3. Knowledgeable of ITIL/Incident Processes (Service Management, Knowledge Management + Service Level Management)




About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.

Job Requirements

 

Job Snapshot

Location US-NY-New York
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Health Care
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Company Overview

TEKsystems, Inc

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company. Learn More

Contact Information

US-NY-New York
Robert Misuraca
+12122923830
Snapshot
TEKsystems, Inc
Company:
US-NY-New York
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Health Care
Store Type:

Job Description

Our top healthcare client here in NYC are looking for an ITSM/Incident Manager for their Enterprise Service Desk.

This service desk supports all 40,000 end users within a NYC hospital. It is a 24x7 operation in which they support both clinical and non-clinical issues.

This is a new position for the service desk. This manager will have no reports and they will report directly to the Senior Director. Her vision for this role will be to then have them partner with Associate Director who is supporting the Knowledge Base and Epic Training teams.

Top Skills Details:

1. 2-4 years of Help Desk/Service Desk Management Experience
2. 4-5 years of Service Now Experience (Including Service Catalog Experience) + Service Now Testing (on Incident Side)
3. Knowledgeable of ITIL/Incident Processes (Service Management, Knowledge Management + Service Level Management)




About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.

Job Requirements

 
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Service Desk Manager - Service Now/ITIL Manager Apply now