Our top healthcare client here in NYC are looking for an ITSM/Incident Manager for their Enterprise Service Desk.
This service desk supports all 40,000 end users within a NYC hospital. It is a 24x7 operation in which they support both clinical and non-clinical issues.
This is a new position for the service desk. This manager will have no reports and they will report directly to the Senior Director. Her vision for this role will be to then have them partner with Associate Director who is supporting the Knowledge Base and Epic Training teams.
Top Skills Details:1. 2-4 years of Help Desk/Service Desk Management Experience
2. 4-5 years of Service Now Experience (Including Service Catalog Experience) + Service Now Testing (on Incident Side)
3. Knowledgeable of ITIL/Incident Processes (Service Management, Knowledge Management + Service Level Management)
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