Top 3 Requirements:
1. 2-4 years of Help Desk/Service Desk Management Experience
2. 4-5 years of Service Now Experience (Including Service Catalog Experience) + Service Now Testing (on Incident Side)
3. Knowledgeable of ITIL/Incident Processes (Service Management, Knowledge Management + Service Level Management)
Our top health-care client is looking for a ITSM/Incident Manager for their Enterprise Service Desk. This service desk supports all 40,000 end users within the organization. It is a 24x7 operation in which they support both clinical and non-clinical issues.
This manager will not have any direct reports. This candidate should be well versed in ITIL fundamentals and framework along with IT Service Management processes. ITIL certifications are a plus.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.