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Senior Technical Support Analyst

Job Description

Ref ID: 03600-0010800513

Classification: Desktop Support

Compensation: DOE

RHT is seeking a Senior Technical Support Analyst to oversee the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network. Provides Tier II end-user support for software and hardware issues. Oversees the daily operations of the local area network. Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals. Troubleshoots Desktop Virus and malware issues Maintains a daily backup of all network files. Performs service administration tasks for software and hardware products to ensure manufacturer warranty. Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance. Provides recommendations of program changes to correct software problems. Explaining intricate technical information to the non-technical user is an essential skill for this position. This is a great job for a driven individual who is most productive in an active and positive environment. If you are a motivated candidate with effective problem-solving abilities, this could be the job for you! Please apply today or email resume directly to: [Click Here to Email Your Resumé]

Job Requirements

- 3+ years of desktop support or other related experience - Must have SCCM and Office 365 experience - Proficiency in MS Windows in an Active Directory environment - MS Windows 10 experience required - Foundational knowledge in hardware software installation - WAN/ LAN experience - Proven knowledge of DHCP DNS - Microsoft Windows experience - Experience writing procedure manuals, user instructions, business correspondence, and general report writing - Exceptional customer service required

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Job Snapshot

Location US-OR-Portland
Employment Type Contractor
Pay Type Year
Pay Rate N/A
Store Type Engineering, Information Technology, Design
Other Compensation: DOE
Apply

Company Overview

Robert Half Technology

With more than 100 locations worldwide, Robert Half Technology is a leading provider of technology professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Learn More

Contact Information

US-OR-Portland
Recruiter
503-222-0946
503-222-1398
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Snapshot
Robert Half Technology
Company:
US-OR-Portland
Location:
Contractor
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Engineering, Information Technology, Design
Store Type:

Job Description

Ref ID: 03600-0010800513

Classification: Desktop Support

Compensation: DOE

RHT is seeking a Senior Technical Support Analyst to oversee the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network. Provides Tier II end-user support for software and hardware issues. Oversees the daily operations of the local area network. Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals. Troubleshoots Desktop Virus and malware issues Maintains a daily backup of all network files. Performs service administration tasks for software and hardware products to ensure manufacturer warranty. Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance. Provides recommendations of program changes to correct software problems. Explaining intricate technical information to the non-technical user is an essential skill for this position. This is a great job for a driven individual who is most productive in an active and positive environment. If you are a motivated candidate with effective problem-solving abilities, this could be the job for you! Please apply today or email resume directly to: [Click Here to Email Your Resumé]

Job Requirements

- 3+ years of desktop support or other related experience - Must have SCCM and Office 365 experience - Proficiency in MS Windows in an Active Directory environment - MS Windows 10 experience required - Foundational knowledge in hardware software installation - WAN/ LAN experience - Proven knowledge of DHCP DNS - Microsoft Windows experience - Experience writing procedure manuals, user instructions, business correspondence, and general report writing - Exceptional customer service required

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
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Senior Technical Support Analyst Apply now