The #1 Site for Management Jobs - search all Management jobs.

Senior Software Support Engineer

Job Description

Our client is seeking a Senior Software Support Engineer to join their managed services consulting team. The team is responsible for supporting an E-Discovery based platform at various globally deployed data centers along with onsite installed instances. The ideal candidate will be responsible for providing hands on 2nd and 3rd level support as well as delivering software customizations, system performance improvements and end-user reporting requested by customers. The ideal candidate has experience in one or more of the following domains: E-Discovery, litigation, security, data compliance, multi-jurisdictional data.

Responsibilities

* Senior Software Support Engineers will provide work assignment and implementation guidance for Software Support Engineers

* Provide hands-on 2nd / 3rd level support to customer review teams using our custom E-Discovery platforms

* Responsible for delivering software customizations, system performance improvements, end-user reporting requested by customers

* Collaborate with team leads on any potential implementation details that could improve the platform or provide influence on the engineering roadmap

* Support other team members and collaborate on customer requests where applicable

* Ensure incoming Service Desk requests are well-described and collaborate with requesters to re-define work as necessary

* Provide availability for the after-hours support schedule (roughly once every 6 weeks)

* Provide work estimation activities in collaboration with Software Support Consultants

* Own relationships with project assigned Project Managers to improve delivery processes and approaches according to client needs

* Responsible for completing customer requests on time and according to specification

* Engage in training activities and seek feedback on areas of continuous improvement

* Attend weekly cadence with the support team to gain visibility into progress and challenges and raise awareness to leadership when necessary

* Collaborate with other team leads to share lessons learned and best practices

* Responsible for outlining and clearly communicating project resourcing needs

* Participate in hiring initiatives upon request

Qualifications

* Extensive experience in custom software related management.

* Bachelor's Degree in Computer Science [or related field] or equivalent work experience

* Ideal candidate has a hands-on technical background (e.g. System Analyst, Software Engineer/Architect, Technical Project Manager)

* Working in environments that involve custom built software applications

* Comfortable in a consulting setting with varying amounts of direct customer interaction

* Experience working with the tools and technologies on the Microsoft .NET stack (e.g. SQL Server, Windows Server, ASP.NET, ASP MVC, JavaScript) required

* Strong capabilities with data (e.g. ETL, stored procedure development, SQL performance tuning and troubleshooting)

* Understanding of navigating a custom-built web-based software system

* Planning and executing electronic data processing projects, including data conversion

* Flexible with potential travel requirements, both domestic and international

* Strong verbal and written communication skills

* Knowledge of E-Discovery tools (e.g. Relativity, Digital Reef) and the EDRM process is a plus

CB1

Job Requirements

 

Job Snapshot

Location US-RI-Providence
Employment Type Full-Time
Pay Type Year
Pay Rate $115,000.00 /Year
Store Type Information Technology
Apply

Company Overview

Yoh

Yoh is here. Yoh is there. Yoh is virtually everywhere. All in and busy going all out, doing everything it takes to take you where you want to go – forward. How? By foregoing the talent pool in favor of our own sea of talent, helping you find just the right person for the job. And if you think you're that person, we want to talk to you. Learn More

Contact Information

US-RI-Providence
Yoh
Snapshot
Yoh
Company:
US-RI-Providence
Location:
Full-Time
Employment Type:
Year
Pay Type:
$115,000.00 /Year
Pay Rate:
Information Technology
Store Type:

Job Description

Our client is seeking a Senior Software Support Engineer to join their managed services consulting team. The team is responsible for supporting an E-Discovery based platform at various globally deployed data centers along with onsite installed instances. The ideal candidate will be responsible for providing hands on 2nd and 3rd level support as well as delivering software customizations, system performance improvements and end-user reporting requested by customers. The ideal candidate has experience in one or more of the following domains: E-Discovery, litigation, security, data compliance, multi-jurisdictional data.

Responsibilities

* Senior Software Support Engineers will provide work assignment and implementation guidance for Software Support Engineers

* Provide hands-on 2nd / 3rd level support to customer review teams using our custom E-Discovery platforms

* Responsible for delivering software customizations, system performance improvements, end-user reporting requested by customers

* Collaborate with team leads on any potential implementation details that could improve the platform or provide influence on the engineering roadmap

* Support other team members and collaborate on customer requests where applicable

* Ensure incoming Service Desk requests are well-described and collaborate with requesters to re-define work as necessary

* Provide availability for the after-hours support schedule (roughly once every 6 weeks)

* Provide work estimation activities in collaboration with Software Support Consultants

* Own relationships with project assigned Project Managers to improve delivery processes and approaches according to client needs

* Responsible for completing customer requests on time and according to specification

* Engage in training activities and seek feedback on areas of continuous improvement

* Attend weekly cadence with the support team to gain visibility into progress and challenges and raise awareness to leadership when necessary

* Collaborate with other team leads to share lessons learned and best practices

* Responsible for outlining and clearly communicating project resourcing needs

* Participate in hiring initiatives upon request

Qualifications

* Extensive experience in custom software related management.

* Bachelor's Degree in Computer Science [or related field] or equivalent work experience

* Ideal candidate has a hands-on technical background (e.g. System Analyst, Software Engineer/Architect, Technical Project Manager)

* Working in environments that involve custom built software applications

* Comfortable in a consulting setting with varying amounts of direct customer interaction

* Experience working with the tools and technologies on the Microsoft .NET stack (e.g. SQL Server, Windows Server, ASP.NET, ASP MVC, JavaScript) required

* Strong capabilities with data (e.g. ETL, stored procedure development, SQL performance tuning and troubleshooting)

* Understanding of navigating a custom-built web-based software system

* Planning and executing electronic data processing projects, including data conversion

* Flexible with potential travel requirements, both domestic and international

* Strong verbal and written communication skills

* Knowledge of E-Discovery tools (e.g. Relativity, Digital Reef) and the EDRM process is a plus

CB1

Job Requirements

 
HeadHunter Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using headhunter.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
Senior Software Support Engineer Apply now