Resolve incidents, problems, and change requests in accordance with service-level agreements (SLA?s) and approved maintenance windows Monitor ticket queues during normal business hours Participate in an after-hours and holiday on-call rotation with other network technicians Explain and discuss technical issues with customers in face-to-face meetings and conference calls; including regularly scheduled customer update calls and architecture reviews Proactively identify customer problems and future needs Collaborate on design and implement network and security solutions Work with higher-level engineers to design network and security solutions Install and configure hardware and software according to design specifications Test and troubleshoot new installations Produce and maintain documentation Work with standard, portable document formats (PNG, PDF, etc.) Develop professional diagrams and illustrations with software such as Visio, OmniGraffle, and Dia Supplement existing documentation to reflect all new changes to an environment IF INTERSTED SEND RESUMES DIRECTLY TO [Click Here to Email Your Resumé]
7+ years of experience in an operations support/Network Engineer SME with network, storage, design, and server hardware specifications Operations support experience in multi-vendor network and IT systems to include virtualized networks. Troubleshooting skills; TCP/IP Networking; DNS; Security Devices [firewalls (UTM NGFW), IDS/IPS, SIEM]; Routing Switching; Wireless Networking; Command-Line Interfaces; and basic Linux skills (file management and text editing) Proficiency in some of, but not limited to, the following manufacturers? product lines: Cisco, WatchGuard, FortiNet, Palo Alto Networks, Juniper, Sophos, F5 IF INTERSTED SEND RESUMES DIRECTLY TO [Click Here to Email Your Resumé]Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person. Leader among IT staffing agencies
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Engineering, Information Technology, Design