Who are we? We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
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Reporting to the Program Manager, the Sub-Vendor SMOS is responsible for management and supervision of the Sub-Vendor Program Office. A primary responsibility will be to oversee the vendor vetting process, ensuring the vendors have met all legal requirements. They will also directly oversee the tasks and development of the Manager(s) of Operations, in addition to having oversight of the Compliance Coordinators, Senior Compliance Coordinators and Senior Contract Specialist. When necessary, the Senior MOS will assist the Senior Contract Specialist in creating contract addendums and negotiate agreements for Sub-Vendor engagements. They will serve as an escalation point for issues and partner with Field and Corporate leadership on pertinent business decisions impacting the Sub-Vendor Program Office.
In addition, the Sub-Vendor SMOS is responsible for the day to day leadership and development of their Managers of Operations Support (MOS). This individual will work closely with the Program Manager, the Executive Director and Director of ORC, and various other leaders in the field offices.
Core skills for the position include: building team and customer relationships, communication skills, conflict and problem resolution, data trending analytics, the ability to produce clear and concise documentation and risk analysis.
Essential Job Duties and Responsibilities:
Responsible for day to day management, supervision, and development of the MOS(s) and other members of the Sub-Vendor Program Office.
Responsible for partnering with Account Managers and Recruiters, office and corporate leadership as necessary in support of the program.
Assists with general vendor and Corp to Corp support and/or refers them to the Sub-Vendor Support Manager or field offices as appropriate.
Serves as an escalation point for vendor or compliance issues on the team or from the field offices.
Negotiates any requested modifications to the Secondary Supplier agreements.
Evaluates and approves insurance waivers for vendors and Corp to Corps.
Provides reporting and conducts analysis as necessary around program numbers, spread and vendor compliance.
Provides feedback and recommendations to Sub-Vendor Program Manager on how to create efficiencies for the overall Program.
Goes on Field Office Visits to educate the Field on how to use the program.
Accountable for audit results that are conducted on Program Office vetting documents and responsible for driving necessary process changes as needed to ensure accuracy and compliance.
Required Education and/or Experience:
BA/BS degree in Business Administration or related field.
Microsoft Office advanced use experience - Word, Excel, PowerPoint, and Outlook.
Strong written and verbal communication experience with multiple parties.
Demonstrated experience in organization, time management, and multi-tasking, with the ability to deal with ambiguity and focus on conflict resolution.
Requisite Abilities and/or Skills:
Ability to hold team members accountable
Ability to coach, train and develop managers
Ability to assess team performance and identify areas of improvement
Strong leadership and management skills are a must.
Customer Service, conflict management, and contract experience and negotiation required.
Reporting and analytical abilities necessary.
Strong organizational and time management skills.
Comfort with Sales and Corporate Leadership and the ability to communicate with all levels of the organization.
Strong written and verbal communication skills.
Ability to handle multiple tasks concurrently.