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Senior Manager of Operations Sales Support - Regional Accounts

Job Description

Overview:

Reporting to the Regional Controller, the Senior Manager of Operations-Sales Support main responsibility is sales support. This mainly consists of fielding calls from their sales people and recruiters that have general business questions and negotiating client services agreements. This requires excellent communication and negotiating skills as the manager will often be dealing with high level individuals at the client. The ability to multi-task is critical in this role as many short-term projects are funneled down to the Senior Manager of Operations.
Essential Functions:

  • Review and negotiate client agreements, ensuring contractual compliance of negotiated agreements
  • Main point of contact for sales people in the region or vertical. Will field calls for most general business issues
  • Push strategy through conversations with Sales (Dunn & Bradstreet reporting tool, focus on higher skill sets, higher profits within a Statement of Work, saturations, etc.)
  • Responsible for the development and implementation of new processes and procedures for effective and efficient team operations
  • Assist with the implementation of large accounts or Statement of Work (identifying them early and ensuring solid processes are understood and followed, assist with knowledge transfer to team)
  • Act as a liaison/partner between the sales offices and other internal customers
  • Remain knowledgeable of key processes, business initiatives and internal resources in order to help assist sales people and recruiters in accomplishing company goals
  • Support in researching laws to ensure compliance with all federal regulations (i.e. per diem, SCA/Davis Bacon wages, etc.)
  • Pricing discussions with sales teams
  • Approve expenses and manage profitability reporting as it relates to field metrics
  • Provide support to divisional leadership
  • Identify opportunities and weaknesses within offices and the region - make proposals to create value, develop and use financial models for pricing and profit analysis


Requirements:

  • Must have BA / BS degree in Business Administration, Management, Accounting, Finance or Economics
  • Must have strong leadership, communication and problem solving skills
  • Must have contract negotiation experience
  • Ability to provide a team oriented environment that is fair, open, honest, humble, competitive
  • Ability to hold team members accountable
  • Must have the passion for (personally/professionally) developing and impacting peers/partners in a leadership capacity.
  • Ability to develop a thorough knowledge of business policies and account management practices
  • Strong written and oral skills to effectively communicate messages and direction
  • Strong work ethic
  • Ability to negotiate with senior level client contacts (legal department, contracts department, procurement, finance, etc.)
  • Ability to evaluate and balance team and individual workload through effective time management, prioritization and organizational skills
  • Some travel required (up to 25%)

Job Requirements

 

Job Snapshot

Location US-MD-Hanover
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type
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Company Overview

TEKsystems, Inc

TEKsystems is a subsidiary of Allegis Group, the largest private talent management firm in the world. Our long-standing history speaks to our success in providing the IT staffing solutions, IT services and talent management insight to help our clients actualize ROI and sustain a competitive advantage. With more than 6,000 clients and over 80,000 consultants deployed annually, we offer our consultants an extensive network and endless opportunities. We have established relationships with thousands of hiring managers at Fortune 100 companies, government agencies and small businesses across all industries. Every week, our 3,000 recruiting specialists speak with 100,000 IT professionals about their career goals. By truly getting to know you and staying in contact throughout your entire career, TEKsystems is not just an employer-we are your personal career advocate. Learn More

Contact Information

US-MD-Hanover
TEKsystems, Inc
410-694-5438
Snapshot
TEKsystems, Inc
Company:
US-MD-Hanover
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Store Type:

Job Description

Overview:

Reporting to the Regional Controller, the Senior Manager of Operations-Sales Support main responsibility is sales support. This mainly consists of fielding calls from their sales people and recruiters that have general business questions and negotiating client services agreements. This requires excellent communication and negotiating skills as the manager will often be dealing with high level individuals at the client. The ability to multi-task is critical in this role as many short-term projects are funneled down to the Senior Manager of Operations.
Essential Functions:

  • Review and negotiate client agreements, ensuring contractual compliance of negotiated agreements
  • Main point of contact for sales people in the region or vertical. Will field calls for most general business issues
  • Push strategy through conversations with Sales (Dunn & Bradstreet reporting tool, focus on higher skill sets, higher profits within a Statement of Work, saturations, etc.)
  • Responsible for the development and implementation of new processes and procedures for effective and efficient team operations
  • Assist with the implementation of large accounts or Statement of Work (identifying them early and ensuring solid processes are understood and followed, assist with knowledge transfer to team)
  • Act as a liaison/partner between the sales offices and other internal customers
  • Remain knowledgeable of key processes, business initiatives and internal resources in order to help assist sales people and recruiters in accomplishing company goals
  • Support in researching laws to ensure compliance with all federal regulations (i.e. per diem, SCA/Davis Bacon wages, etc.)
  • Pricing discussions with sales teams
  • Approve expenses and manage profitability reporting as it relates to field metrics
  • Provide support to divisional leadership
  • Identify opportunities and weaknesses within offices and the region - make proposals to create value, develop and use financial models for pricing and profit analysis


Requirements:

  • Must have BA / BS degree in Business Administration, Management, Accounting, Finance or Economics
  • Must have strong leadership, communication and problem solving skills
  • Must have contract negotiation experience
  • Ability to provide a team oriented environment that is fair, open, honest, humble, competitive
  • Ability to hold team members accountable
  • Must have the passion for (personally/professionally) developing and impacting peers/partners in a leadership capacity.
  • Ability to develop a thorough knowledge of business policies and account management practices
  • Strong written and oral skills to effectively communicate messages and direction
  • Strong work ethic
  • Ability to negotiate with senior level client contacts (legal department, contracts department, procurement, finance, etc.)
  • Ability to evaluate and balance team and individual workload through effective time management, prioritization and organizational skills
  • Some travel required (up to 25%)

Job Requirements

 
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Senior Manager of Operations Sales Support - Regional Accounts Apply now