Great opportunity with a quickly-growing customer experience & technology firm in downtown Royal Oak! Looking to bring on a full-time Senior Account Director that will be responsible for managing and growing a portfolio of large strategic accounts all across Metro-Detroit. This person will be responsible for establishing themselves as a trusted client partner to drive/grow complex digital transformation efforts for several enterprise clients. This person will be responsible for directing organic growth strategy across a strategic account portfolio ($4-7Million). This person is expected to be able to demonstrate progressive growth in business, marketing and technology strategy to drive portfolio performance.
1) 8+ years experience working as an Account Director, responsible for managing and growing a portfolio of strategic accounts.
2) Experience directing growth strategies across different clients ranging from $4-7 million dollars. This includes, annual account planning, vision strategy, identifying key growth opportunities, and managing the overall health of financial accounts.
3) 8+ years of experience working as a customer-facing business liaison to enterprise sized companies. Ability to build and maintain relationships with the customer is key.
4) Financial Forecasting, Planning, and Remediation is necessary for this position.
Exhibit client business expertise, including a deep understanding of category/industry knowledge, business goals and growth opportunities
Effectively lead annual planning process to deliver strategic thought leadership and innovative solutions that drive ROI
Demonstrate an innate curiosity and an innovative, intrapreneurial spirit, with the ability to drive new opportunities with minimal structure
Identify, pursue and convert new business opportunities within your account portfolio
Ability to connect consumer/customer insights, digital behavior and business objectives/needs to influence customer experience strategy and implementation
Partner with SMEs to author strategy for new business pitches and proposals
Serve as a trusted partner for clients, developing deep, senior level relationships and providing proactive client value
Work closely with C-level executives, constructively challenging a client's thinking to deliver game-changing customer experience transformation
Effectively collaborate with Operations, Solution leads, and National Practice leads to ensure high quality project work delivery to drive account profitability.
Work closely with Project Management team to ensure work is delivered on strategy, on time, and on budget with a high degree of customer satisfaction
Regularly communicate portfolio performance to senior management, including client successes and issues, market opportunities, changing conditions, and any other factors influencing health of the portfolio
Mentor and coach project team members, providing a supportive work environment based on open communication, trust and regular performance reviews
Minimum 10-12 years of relevant marketing and technology agency/consulting experience and building exceptionally strong client relationships
Bachelor's degree or commensurate experience
Strong experience working with cross functional teams consisting of Creative, Experience Design and technology practice groups
Excellent verbal and written communication skills
Experience in overseeing multiple projects and campaigns concurrently with minimal guidance
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.