JOB SUMMARY: Independently manages, establishes, maintains and reviews schedules. Provides
management support for shared services functions including payroll and accounts receivable processes.
Matches available staff to posts. Notifies staff of schedules. Minimizes avoidable overtime through
effective scheduling strategies. Contacts and re-deploys staff to fill call-offs. Responds to schedule
changes and client requests. Controls processes in automated resource systems.
Primary job function is managing the scheduling process. This job description applies only to salaried
positions performing essential functions of the nature described, with the authority to make
independent choices, free from immediate supervision, in significant matters that affect the business, or
to carry out tasks that are directly and closely related to such work, no less than 50% of the time. If a
position performs such work less than 50% of the time, it should be classified as: Scheduler.
The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented
separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and
functions may be modified, according to business necessity.
All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to
the functions listed, in which case they are deemed to be other (non-essential) functions.
Employees are held accountable for successful job performance. Job performance standards may be documented
separately, and may include functions, objectives, duties or tasks not specifically listed herein.
In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be
aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are
required to notify superiors upon becoming aware of unsafe working conditions.
All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in
conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of
company policies and procedures, employees are required to request clarification or explanations from superiors or
authorized company representatives.
scheduling process to optimize operating results and to keep avoidable overtime (AVOT) to a
minimum; determines best resolution to staffing issues and problems.
leave requests to ensure site coverage; responds to emergency situations, call-offs, and absences to
ensure that client sites have coverage; acts as call in center for remote posts.
system; verifies billing and payroll reports and corrects discrepancies; interfaces with accounts
receivable and payroll departments to make corrections.
availability and time worked, and of client exclusion lists.
clients, management, and staff in resolving scheduling, training, billing and payroll problems.
to post schedules and new Security Officer schedules.
screening of Security Officer candidates; interviews new Security Officers to ascertain their
availability for various shifts; matches Security Officers with site requirements and qualifications.
problems or other performance issues; advises management of any staffing problems that may arise
as client requirements change.
training requirements with site supervisor to meet client needs.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
MINIMUM HIRING STANDARDS
Must be at least 18 years of age.
Must have a reliable means of communication (i.e., pager or phone).
Must have a reliable means of transportation (public or private).
Must have the legal right to work in the United States.
Must have the ability to speak, read, and write English.
Must have a High School Diploma or GED.
Must be willing to participate in the Company’s pre-employment screening process, including drug
screen and background investigation.
Education/Experience: Associate’s Degree and 2 years of related experience, or an equivalent
combination of education and experience sufficient to perform the essential functions of the job, as
determined by the company. Additional relevant experience can be substituted for the required
education on the basis of one calendar year of experience for one academic year of education.