Conducting timely post-response operational risk reviews on high risk complaints for the Complaints Executive Office. The reviews include ensuring
(1) Sufficient research and documentation
(2) Appropriateness of resolution, review of response letter or verbal response
(3) Assessing appropriateness of select taxonomy elements (4) Determining if there is potential for remediation and related regulations that need to be flagged on the complaint case.
Responsible for developing, implementing and monitoring a risk-based program to identify, assess and mitigate any operational risk that arises from inadequate or failed internal processes, people, systems or external events, while maintaining a balance between risk mitigation and operational efficiency.
May provide oversight to an operational risk program.
Works with assigned business units and provides operational risk expertise and consulting for projects and initiatives with moderate to high risk.
May provide senior-level support for systems security-related issues.
Develops testing strategies and methodologies
Evaluates the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; analyzes business and/or systems changes to determine impact Identifies and assesses operational risk issues and assigns risk ratings consistent with established policy standards.
Consults with business to develop corrective action plans and effectively manage change.
Identifies training opportunities; may design/coordinate the development of training materials and delivers training. Reports findings and drafts recommendations to mitigate risk to operational risk and business line management.
Coordinates production of periodic operational risk performance reports for senior management, including trend analysis and recommended strategies.
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.