Reporting to the Area Vice President, the Managing Director is responsible for managing the daily hotel operations to achieve planned goals for the property in keeping with all corporate and brand standards. In this role the Managing Director will demonstrate leadership in directing the development and execution of strategic sales and marketing initiatives, financial planning and analysis, and operations excellence.
The key goals of the Managing Director are to maximize profitability and ensure guest and team member satisfaction. They are directly responsible for the success of all departments of the Hilton Bonnet Creek and Waldorf Astoria Orlando including strategy setting, people performance, key initiatives and engagement. The Managing Director will be responsible for ensuring hotel implementation and compliance of Hilton Corporate policies and procedures as well as Brand Standards. They will communicate with hotel owners and corporate offices, as required to accomplish these goals.
Hilton OrlandoBonnet Creek offers a magical resort experience with a three-acre lazy riverpool, waterslide, 12 dining options and direct transportation to WaltDisney World® Theme Parks and Disney Springs®.Tee off at the 18-hole championship golf course or pamper yourself with a spatreatment at the adjacent Waldorf Astoria® Orlando.
Please click here for additional details on Hilton Bonnet Creek.
Waldorf Astoria Orlandois surrounded by the Walt Disney World® Resort, making it exceptionallyconvenient to Walt Disney World® Theme Parks and Disney Springs™ Area. Enjoythe award-winning Waldorf Astoria® Spa, the Waldorf Astoria® Golf Club, tworesort pools with private cabanas and delectable dining and lounge experiences.
Please click here for additional details on Waldorf Astoria Orlando.
What are we looking for?
Our ideal candidate will:
Understandevery aspect of the world of hospitality and have a passion for deliveringexceptional service
Inspireteam members to deliver unique experiences, personalized to every guest
Maintaina laser focus on standards (people, products, services)
Continueto evolve Hilton's and Waldorf's service culture to drive service excellenceand customer loyalty
Personallyconnect with guests, Team Members, owners and suppliers, and has an unfailingability to apply the correct etiquette to each and every interaction
Leada cohesive team of full service and luxury service professionals, who takepride in ensuring every guest experience is exceptional
Isa passionate Ambassador of their location and their brand, in their market andindustry-wide
Bringpublic relations knowledge and expertise
Four-year college degree or significant work experience with a proven track record in leading teams
Ability to attract, motivate, lead, inspire and direct a talented team
Minimum of 10 years of work experience in hotel industry, with a multi-disciplinary background
10 years' experience as a Hotel General Manager, with direct responsibility for budgeting and forecasting
5 years' experience leading a property with multiple dining outlets, including fine dining, and banquet facilities
Experience managing complex owner relationships
Experience in a leadership role managing $125M+ annual revenue in a 1000+ room property
Excellent communication skills, public speaking, written and oral, with the ability to customize the message to the audience (guest, team member, owner, and other stakeholders
Experience with large groups or convention business
Multi-property or regional experience highly desired
Global experience advantageous, working cross culturally with guests and team members
Resort management and luxury experience is highly desired
Ability to communicate in other languages
Experience managing luxurious spa experiences and recreational programs
Experience with large scale renovation, rebranding and repositioning
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Customer Focus
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!