Our client is currently seeking a Manager Of Server Operations!
Someone who plans, organizes, and manages staff and overall operations to ensure the stable operation of the organization's server / cloud infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly server infrastructure on premise or in the cloud. Supports multiple data centers and manages vendor interaction.
Manager is responsible for performing the following tasks:
Build and lead the Platform Support Engineering Team
Be an active contributor to supporting customer escalations, triaging, and escalating to partner business units (on-site, network, engineering)
Maintain all required documentation and complete quarterly reporting.
Manage vendor and supplier selection to insure successful solutions for the server / cloud infrastructure.
Develop, establish and implement measurable standards for service and problem resolution as they apply to the server/cloud infrastructure.
Develop, establish and implement a disaster recovery plan for the server / cloud infrastructure.
Provide leadership, development, mentoring and performance management for the IT server / cloud Infrastructure team.
Develop and maintain policies and procedures for the IT server / cloud infrastructure.
Develop SOPs for the support team
Help with the enrollment of new hardware onto the client's platform.
Participate in customer calls to gain a better understanding of tools that might be needed.
Assist Platform Support with creation and maintenance of end user facing hardware / software tools.
Enrolling new availability zones into client's management system.
Assist with custom scripting needs for client's Operations departments
Helping troubleshoot and resolve hardware issues with our server inventory.
Help triage and resolve both customer facing and internal support queues.
Strong technical skills as a sysadmin, devops, and related functions.
Strong development background including requirement gathering, scoping, development, and operational support of tools
Has a background in and passion for infrastructure - we're all about bare metal servers after all.
You enjoy helping people succeed and finding ways to make it fun and easy for our users to utilize our platform.
Strong understanding of Linux and DevOps fundamentals, and you have a passion for all things networking.
Familiar with different DevOps tools - Docker, Ansible, Terraform, Jenkins, etc.
Knowledgeable on MS Windows, Linux, Unix, SQL Server and Oracle platforms
Ability to standardize work flow and process, create related documentation, and training materials.
Strong customer focus and enjoys problem solving.
Preferred skills - the ideal skills you would like the candidate to have:
* Managing Azure and AWS cloud based environments
* Design & Implementation experience
* Experience in any of the following vendor packages / Solutions would be advantageous: Microsoft SMMC, Manage Engine, MS Exchange, Service Desk, HPSM, CMDB, ServiceNow.
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