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Manager Of Server Operations

Job Description

Our client is currently seeking a Manager Of Server Operations!


Someone who plans, organizes, and manages staff and overall operations to ensure the stable operation of the organization's server / cloud infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly server infrastructure on premise or in the cloud. Supports multiple data centers and manages vendor interaction.

Manager is responsible for performing the following tasks:
 Build and lead the Platform Support Engineering Team
 Be an active contributor to supporting customer escalations, triaging, and escalating to partner business units (on-site, network, engineering)
 Maintain all required documentation and complete quarterly reporting.
 Manage vendor and supplier selection to insure successful solutions for the server / cloud infrastructure.
 Develop, establish and implement measurable standards for service and problem resolution as they apply to the server/cloud infrastructure.
 Develop, establish and implement a disaster recovery plan for the server / cloud infrastructure.
 Provide leadership, development, mentoring and performance management for the IT server / cloud Infrastructure team.
 Develop and maintain policies and procedures for the IT server / cloud infrastructure.
 Develop SOPs for the support team
 Help with the enrollment of new hardware onto the client's platform.
 Participate in customer calls to gain a better understanding of tools that might be needed.
 Assist Platform Support with creation and maintenance of end user facing hardware / software tools.
 Enrolling new availability zones into client's management system.
 Assist with custom scripting needs for client's Operations departments
 Helping troubleshoot and resolve hardware issues with our server inventory.
 Help triage and resolve both customer facing and internal support queues.
 Strong technical skills as a sysadmin, devops, and related functions.
 Strong development background including requirement gathering, scoping, development, and operational support of tools
 Has a background in and passion for infrastructure - we're all about bare metal servers after all.
 You enjoy helping people succeed and finding ways to make it fun and easy for our users to utilize our platform.
 Strong understanding of Linux and DevOps fundamentals, and you have a passion for all things networking.
 Familiar with different DevOps tools - Docker, Ansible, Terraform, Jenkins, etc.
 Knowledgeable on MS Windows, Linux, Unix, SQL Server and Oracle platforms
 Ability to standardize work flow and process, create related documentation, and training materials.
 Strong customer focus and enjoys problem solving.

Preferred skills - the ideal skills you would like the candidate to have:
* Managing Azure and AWS cloud based environments
* Design & Implementation experience
* Experience in any of the following vendor packages / Solutions would be advantageous: Microsoft SMMC, Manage Engine, MS Exchange, Service Desk, HPSM, CMDB, ServiceNow.


APPLY FOR MORE INFO!




About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.

Job Requirements

 

Job Snapshot

Location US-LA-Lafayette
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Information Technology
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Company Overview

TEKsystems, Inc

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company. Learn More

Contact Information

US-LA-Lafayette
Vitoria Toledo
5042182665
Snapshot
TEKsystems, Inc
Company:
US-LA-Lafayette
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Information Technology
Store Type:

Job Description

Our client is currently seeking a Manager Of Server Operations!


Someone who plans, organizes, and manages staff and overall operations to ensure the stable operation of the organization's server / cloud infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly server infrastructure on premise or in the cloud. Supports multiple data centers and manages vendor interaction.

Manager is responsible for performing the following tasks:
 Build and lead the Platform Support Engineering Team
 Be an active contributor to supporting customer escalations, triaging, and escalating to partner business units (on-site, network, engineering)
 Maintain all required documentation and complete quarterly reporting.
 Manage vendor and supplier selection to insure successful solutions for the server / cloud infrastructure.
 Develop, establish and implement measurable standards for service and problem resolution as they apply to the server/cloud infrastructure.
 Develop, establish and implement a disaster recovery plan for the server / cloud infrastructure.
 Provide leadership, development, mentoring and performance management for the IT server / cloud Infrastructure team.
 Develop and maintain policies and procedures for the IT server / cloud infrastructure.
 Develop SOPs for the support team
 Help with the enrollment of new hardware onto the client's platform.
 Participate in customer calls to gain a better understanding of tools that might be needed.
 Assist Platform Support with creation and maintenance of end user facing hardware / software tools.
 Enrolling new availability zones into client's management system.
 Assist with custom scripting needs for client's Operations departments
 Helping troubleshoot and resolve hardware issues with our server inventory.
 Help triage and resolve both customer facing and internal support queues.
 Strong technical skills as a sysadmin, devops, and related functions.
 Strong development background including requirement gathering, scoping, development, and operational support of tools
 Has a background in and passion for infrastructure - we're all about bare metal servers after all.
 You enjoy helping people succeed and finding ways to make it fun and easy for our users to utilize our platform.
 Strong understanding of Linux and DevOps fundamentals, and you have a passion for all things networking.
 Familiar with different DevOps tools - Docker, Ansible, Terraform, Jenkins, etc.
 Knowledgeable on MS Windows, Linux, Unix, SQL Server and Oracle platforms
 Ability to standardize work flow and process, create related documentation, and training materials.
 Strong customer focus and enjoys problem solving.

Preferred skills - the ideal skills you would like the candidate to have:
* Managing Azure and AWS cloud based environments
* Design & Implementation experience
* Experience in any of the following vendor packages / Solutions would be advantageous: Microsoft SMMC, Manage Engine, MS Exchange, Service Desk, HPSM, CMDB, ServiceNow.


APPLY FOR MORE INFO!




About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.

Job Requirements

 
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