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IT Support Analyst

Job Description

*Netsuite experience required for consideration*



The IT Support Analyst is responsible for evaluating, installing, and maintaining IT hardware and software, printer support, basic network and providing support for office related technical issues.


Responsibilities and Expectations



•         Serve as a technical expert regarding all aspects of desktop support



•         Responsible for responding to customer calls or tickets, troubleshooting, & resolving technical issues



•         Evaluate, install, and maintain PC’s, laptops, monitors, and printers



•         Maintain asset tracking and proper inventories of hardware, software, and printer supplies



•         Maintain software license compliance



•         Establish and maintain security standards



•         Perform Office365 administration and basic Active Directory administration



•         Create and maintain desktop documentation



•         Diagnose and trouble shoot issues within the desktop environment



•         Provide NetSuite administration support



Competencies



•         Adheres to Down to Earth core values



•         Customer Service = Resolution



•         Team Work



•         Integrity



•         Adaptability * Communication



•         Decision Making



•         NetSuite administration a plus


Job Requirements


•         Applicable degree in Computer Science or equivalent experience



•         Microsoft Certification (MCSE) or A+ certification preferred



•         NetSuite administration experience a must have



•         Office 365 administration



•         Ability to trace network cables/issues



•         Must be available for travel between various Florida Offices



•         Ability to lift and carry 50 pounds



•         Ability to use an ITSM ticketing system to process work requests



•         Proficiency in installing and supporting hardware/software in a Microsoft environment



•         Proficiency in diagnosing and troubleshooting



•         Proficiency in desktop builds and imaging



•         Working knowledge in supporting desktop and printers



•         MAC experience a plus



•         On-call 24x7 for emergency situations



•         Ability to multitask and take ownership of assignments



•         Travel requirement 25%


Job Type: Full-time

Job Snapshot

Location US-FL-Mount Dora
Employment Type Full-Time
Pay Type Year
Pay Rate $50,000.00 - $60,000.00 /Year
Store Type Information Technology
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Company Overview

Safeguard Properties

Founded in 1990 by Robert Klein and based in the suburbs of Cleveland, Ohio, Safeguard inspects and maintains defaulted and foreclosed properties for mortgage servicers, lenders, and other financial institutions.The company has grown from a regional preservation company with a few employees and a handful of contractors performing services in the Midwest, to become the largest mortgage field services company in the country. Learn More

Contact Information

US-FL-Mount Dora
Snapshot
Safeguard Properties
Company:
US-FL-Mount Dora
Location:
Full-Time
Employment Type:
Year
Pay Type:
$50,000.00 - $60,000.00 /Year
Pay Rate:
Information Technology
Store Type:

Job Description

*Netsuite experience required for consideration*



The IT Support Analyst is responsible for evaluating, installing, and maintaining IT hardware and software, printer support, basic network and providing support for office related technical issues.


Responsibilities and Expectations



•         Serve as a technical expert regarding all aspects of desktop support



•         Responsible for responding to customer calls or tickets, troubleshooting, & resolving technical issues



•         Evaluate, install, and maintain PC’s, laptops, monitors, and printers



•         Maintain asset tracking and proper inventories of hardware, software, and printer supplies



•         Maintain software license compliance



•         Establish and maintain security standards



•         Perform Office365 administration and basic Active Directory administration



•         Create and maintain desktop documentation



•         Diagnose and trouble shoot issues within the desktop environment



•         Provide NetSuite administration support



Competencies



•         Adheres to Down to Earth core values



•         Customer Service = Resolution



•         Team Work



•         Integrity



•         Adaptability * Communication



•         Decision Making



•         NetSuite administration a plus


Job Requirements


•         Applicable degree in Computer Science or equivalent experience



•         Microsoft Certification (MCSE) or A+ certification preferred



•         NetSuite administration experience a must have



•         Office 365 administration



•         Ability to trace network cables/issues



•         Must be available for travel between various Florida Offices



•         Ability to lift and carry 50 pounds



•         Ability to use an ITSM ticketing system to process work requests



•         Proficiency in installing and supporting hardware/software in a Microsoft environment



•         Proficiency in diagnosing and troubleshooting



•         Proficiency in desktop builds and imaging



•         Working knowledge in supporting desktop and printers



•         MAC experience a plus



•         On-call 24x7 for emergency situations



•         Ability to multitask and take ownership of assignments



•         Travel requirement 25%


Job Type: Full-time

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IT Support Analyst Apply now