Help Desk ManagerCompensation:
Robert Half Technology is looking for an IT Project Coordinator to support local and field users in a growing company. To be successful in this role, you should be a creative problem solver who enjoys working in a dynamic and rapidly changing work environment. Because this role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization.
What you get to do every single day
•Manage the IT technician team’s daily activities and coordinate processes for service requests from clients.
•Manage metrics and reports for technical staff.
•Act as the liaison between sales and engineering teams.
•Oversee documentation and improve the process for the technical teams.
•Ensure service requests are handled in a timely manner
•Escalate to appropriate support staff for client issues
What you bring to the role
•Experience with managing projects and people.
•Strong communication skills.
•Experience with tools, techniques, and technologies for IT support services.
•Excellent problem-solving skills in Microsoft Office applications
•Basic TCP/IP networking concepts
•Experience with IT support ticketing systems
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Appropriate Metrics, Communication, Network Communication
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
Engineering, Information Technology, Design