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General Manager - Embassy Suites South Bend

Job Description

A General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


Property Summary:


Come be the General Manager of the exciting new property Embassy Suites South Bend! Only the third Embassy Suites in the state and the first outside of Indianapolis. The six-story, 165 suites hotel will feature an extensive food and beverage program, 8,000 square feet of meeting space, a fitness center and a rooftop terrace. The north-facing rooms will feature views of Notre Dame Campus including Notre Dame Stadium and Touchdown Jesus.
What will I be doing?

As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
  • Ensure guest and team member satisfaction
  • Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Recruit, interview and train team members
  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
  • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
  • Serve as primary liaison with hotel owners and corporate entities



What are we looking for?


Basic Qualifications:

  • 3+ years of general manager, assistant general manager or hotel manager experience at a full service property
  • Prior GM experience managing $8M or greater in revenue or assistant general manager/hotel manager managing $20M or greater in revenue
  • Proven people leadership with success in building a high performing team
  • Strong sales and revenue management expertise

Preferred Qualifications:

  • Academic market expertise
  • Pre-opening experience

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!





EOE/AA/Disabled/Veterans

Job Requirements

 

Job Snapshot

Location US-IN-South Bend
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type
Apply

Company Overview

Embassy Suites By Hilton

We are Hilton. We are Hospitality. With hotels worldwide, we can offer opportunities to take your career to new and exciting places! Our vision is to “fill the Earth with the light and warmth of hospitality – by delivering exceptional experiences – every hotel, every guest, every time.” We do this by offering a global portfolio of brands that meet the highest standards of integrity, quality and service excellence. Join us now if you want to grow and develop personally and professionally with a legendary hospitality leader. Learn More

Contact Information

US-IN-South Bend
US Autopost

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Snapshot
Embassy Suites By Hilton
Company:
US-IN-South Bend
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Store Type:

Job Description

A General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


Property Summary:


Come be the General Manager of the exciting new property Embassy Suites South Bend! Only the third Embassy Suites in the state and the first outside of Indianapolis. The six-story, 165 suites hotel will feature an extensive food and beverage program, 8,000 square feet of meeting space, a fitness center and a rooftop terrace. The north-facing rooms will feature views of Notre Dame Campus including Notre Dame Stadium and Touchdown Jesus.
What will I be doing?

As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
  • Ensure guest and team member satisfaction
  • Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Recruit, interview and train team members
  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
  • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
  • Serve as primary liaison with hotel owners and corporate entities



What are we looking for?


Basic Qualifications:

  • 3+ years of general manager, assistant general manager or hotel manager experience at a full service property
  • Prior GM experience managing $8M or greater in revenue or assistant general manager/hotel manager managing $20M or greater in revenue
  • Proven people leadership with success in building a high performing team
  • Strong sales and revenue management expertise

Preferred Qualifications:

  • Academic market expertise
  • Pre-opening experience

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!





EOE/AA/Disabled/Veterans

Job Requirements

 
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General Manager - Embassy Suites South Bend Apply now