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Field Service Manager - Plymouth

Job Description



In this highly visible role, the Field Service Manager provides critical support to the MetroSouth Branch Office.

This management position conducts scheduling responsibilities for approximately 1000+ weekly hours of standards and temporary business in the South Shore/Cape Cod area for a branch totaling over 6,500+ weekly hours; performs inspections and ensures that post orders are being followed as well as carries out administrative procedures in support of Branch Operations.


  • Manages a shift and/or segment of guarding operations at multiple sites, including supervision of


  • subordinate officers and supervisory staff; ensures that personnel deliver high quality service.
  • Ensures that service expectations are being met through regular contact with clients; evaluates


  • service quality, inspects posts and initiates corrective action in a timely manner as necessary.
  • Meets with line management and/or client representatives for status updates and to address any


  • actual or potential problems; provides support during client start-ups; provides input to security

    planning, assessments and surveys; reviews post orders and communicates requirements and

    changes to affected personnel.
  • Participates in and coordinates with line management regarding the orientation, training,


  • development and retention of high caliber staff; ensures that each staff member is treated with

    dignity and respect; coaches employees and carries out disciplinary actions, as necessary.


  • Maintains and submits payroll records and other employee and business information; reviews client


  • and company reports for accuracy and timeliness.
  • Maintains a positive, professional environment in full compliance with applicable laws,


  • regulations, policies and procedures; acts to ensure that staff members understand and comply with

    applicable laws, regulations, policies and procedures.
  • Communicates and coordinates with line management regarding scheduling, staffing, equipment,


  • record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and

    staffing adjustments as needed to meet client requirements while controlling labor costs; reviews

    reports to ensure that commitments have been met and client directions have been followed.
  • Provides input to company initiatives; promptly assists line management in the resolution of legal,


  • financial, human resources, and administrative issues.
  • Performs tasks and duties of a similar nature and scope as required for assigned office.


  • EOE – AAP M/F/D/V

    Job Requirements

     

    Job Snapshot

    Location US-MA-Plymouth
    Employment Type Full-Time
    Pay Type Year
    Pay Rate N/A
    Store Type Other
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    Company Overview

    Securitas USA

    Securitas is the most locally-focused security company in the United States, with over 640 local branch managers and approximately 86,000 security officers who provide unmatched security solutions to meet the specific needs of thousands of businesses. Securitas USA's core business is security services. Our main service offering categories are specialized guarding, mobile guarding, remote guarding and corporate risk management. Learn More

    Contact Information

    US-MA-Plymouth
    Securitas USA

    Snapshot
    Securitas USA
    Company:
    US-MA-Plymouth
    Location:
    Full-Time
    Employment Type:
    Year
    Pay Type:
    N/A
    Pay Rate:
    Other
    Store Type:

    Job Description



    In this highly visible role, the Field Service Manager provides critical support to the MetroSouth Branch Office.

    This management position conducts scheduling responsibilities for approximately 1000+ weekly hours of standards and temporary business in the South Shore/Cape Cod area for a branch totaling over 6,500+ weekly hours; performs inspections and ensures that post orders are being followed as well as carries out administrative procedures in support of Branch Operations.


  • Manages a shift and/or segment of guarding operations at multiple sites, including supervision of


  • subordinate officers and supervisory staff; ensures that personnel deliver high quality service.
  • Ensures that service expectations are being met through regular contact with clients; evaluates


  • service quality, inspects posts and initiates corrective action in a timely manner as necessary.
  • Meets with line management and/or client representatives for status updates and to address any


  • actual or potential problems; provides support during client start-ups; provides input to security

    planning, assessments and surveys; reviews post orders and communicates requirements and

    changes to affected personnel.
  • Participates in and coordinates with line management regarding the orientation, training,


  • development and retention of high caliber staff; ensures that each staff member is treated with

    dignity and respect; coaches employees and carries out disciplinary actions, as necessary.


  • Maintains and submits payroll records and other employee and business information; reviews client


  • and company reports for accuracy and timeliness.
  • Maintains a positive, professional environment in full compliance with applicable laws,


  • regulations, policies and procedures; acts to ensure that staff members understand and comply with

    applicable laws, regulations, policies and procedures.
  • Communicates and coordinates with line management regarding scheduling, staffing, equipment,


  • record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and

    staffing adjustments as needed to meet client requirements while controlling labor costs; reviews

    reports to ensure that commitments have been met and client directions have been followed.
  • Provides input to company initiatives; promptly assists line management in the resolution of legal,


  • financial, human resources, and administrative issues.
  • Performs tasks and duties of a similar nature and scope as required for assigned office.


  • EOE – AAP M/F/D/V

    Job Requirements

     
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    Field Service Manager - Plymouth Apply now