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Executive Director, Workplace Services

Job Description

KEPRO is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting. KEPRO is seeking resumes for a highly experienced professional.

Executive Director Workplace Services

Summary Description

KEPRO is seeking an experienced leader for our Workplace Services division, which includes our Employee Assistance Programs (EAP) and Absence Management (FMLA).  The ideal candidate will have extensive experience within the Employee Assistance field within the areas of operations, client management, product expansion and development.  Candidate should be familiar with FMLA process and provide guidance to our operations team.  KEPRO is seeking a candidate who can bring innovation and best practices to our growing suite of products.

Accountabilities

  • Facilitate and coordinate the activities of multiple work groups, teams or operational units. Direct oversight of all management level staff.
  • Ensure compliance with contractual requirements within the operation by monitoring critical indicators, deliverables and budgets.
  • Establish and maintain effective customer rapport and mutually beneficial business relationships.
  • Draw on expertise of staff and others for business implementations. Assemble and deploy the resources necessary to ensure success.
  • Develop regional long-term and short-term operating and financial goals including budgets and forecasts to ensure effective operations and optimum profitability.
  • Work with management team to develop and enhance the operational structure including skill set requirements, gap analysis and training plans through workforce analysis.
  • Participate in cross-regional activities to enhance operating efficiencies and serve as a Subject Matter Expert (SME).
  • Support and participate in strategic planning and execution to enhance growth, profitability, productivity, and efficiency throughout the company’s operations. Collaborate with leadership in the development of new and enhanced policies and procedures.
  • Assist in the implementation of contracting strategies and programs that reduce cost as well as maximize revenue streams. Monitor the technical performance (which includes adherence to schedule and cost requirements), resource planning, and evaluations of the services provided by KEPRO.
  • Provide advice and assistance in the planning, implementation and evaluation of modifications to new and existing operations, systems, and procedures.
  • Represent the organization at internal, local, state, and national meetings.
  • Other duties as assigned

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time

 Qualifications

  • Master’s degree required
  • CEAP preferred

Knowledge, Skills, Abilities

  • Minimum 8-10 years of experience in program development/management within the Healthcare/MCO field
  • Able to lead and manage direct reports to achieve contract deliverables.
  • Aptitude for systems planning and prioritization of tasks
  • Ability to provide supervision to staff that ensures excellent customer satisfaction
  • Knowledge of quality improvement methodologies.
  • Knowledge of business development, strategic planning and tactical implementation.
  • Skill in examining and re-examining operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Knowledge of healthcare industry; preferably with experience in both public and private sector.
  • Provide consultation to contractor on system and policy issues.

Experience

  • Must have demonstrated recent knowledge/experience Healthcare Management Services, government policy and structure, metrics, productivity measures and reporting, regulatory agency compliance, Contract development and implementation, budget and financial oversight of programs.

Mental and Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the dutis of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.

KEPRO offers challenging careers, excellent benefits and opportunities for advancement.  For consideration, please submit resume and cover letter with salary requirements. Only those candidates identified for an interview will be contacted. No Phone Calls Please.  Visit our website at www.KEPRO.com for more information on the KEPRO Family of Companies.   

EOE AA M/F/Vet/Disability

KEPRO is an E-Verify employer. E-Verify is an internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Requirements

See job description

Job Snapshot

Location US-MD-Elkridge
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type
Apply

Company Overview

KEPRO

Evolving intelligence with timeless values.Since 1985, KEPRO has helped over 1 billion members lead healthier lives through clinical expertise, integrity and compassion. Our values are promises we keep every day. And why we keep growing with our clients. Learn More

Contact Information

US-MD-Elkridge
Snapshot
KEPRO
Company:
US-MD-Elkridge
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Store Type:

Job Description

KEPRO is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting. KEPRO is seeking resumes for a highly experienced professional.

Executive Director Workplace Services

Summary Description

KEPRO is seeking an experienced leader for our Workplace Services division, which includes our Employee Assistance Programs (EAP) and Absence Management (FMLA).  The ideal candidate will have extensive experience within the Employee Assistance field within the areas of operations, client management, product expansion and development.  Candidate should be familiar with FMLA process and provide guidance to our operations team.  KEPRO is seeking a candidate who can bring innovation and best practices to our growing suite of products.

Accountabilities

  • Facilitate and coordinate the activities of multiple work groups, teams or operational units. Direct oversight of all management level staff.
  • Ensure compliance with contractual requirements within the operation by monitoring critical indicators, deliverables and budgets.
  • Establish and maintain effective customer rapport and mutually beneficial business relationships.
  • Draw on expertise of staff and others for business implementations. Assemble and deploy the resources necessary to ensure success.
  • Develop regional long-term and short-term operating and financial goals including budgets and forecasts to ensure effective operations and optimum profitability.
  • Work with management team to develop and enhance the operational structure including skill set requirements, gap analysis and training plans through workforce analysis.
  • Participate in cross-regional activities to enhance operating efficiencies and serve as a Subject Matter Expert (SME).
  • Support and participate in strategic planning and execution to enhance growth, profitability, productivity, and efficiency throughout the company’s operations. Collaborate with leadership in the development of new and enhanced policies and procedures.
  • Assist in the implementation of contracting strategies and programs that reduce cost as well as maximize revenue streams. Monitor the technical performance (which includes adherence to schedule and cost requirements), resource planning, and evaluations of the services provided by KEPRO.
  • Provide advice and assistance in the planning, implementation and evaluation of modifications to new and existing operations, systems, and procedures.
  • Represent the organization at internal, local, state, and national meetings.
  • Other duties as assigned

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time

 Qualifications

  • Master’s degree required
  • CEAP preferred

Knowledge, Skills, Abilities

  • Minimum 8-10 years of experience in program development/management within the Healthcare/MCO field
  • Able to lead and manage direct reports to achieve contract deliverables.
  • Aptitude for systems planning and prioritization of tasks
  • Ability to provide supervision to staff that ensures excellent customer satisfaction
  • Knowledge of quality improvement methodologies.
  • Knowledge of business development, strategic planning and tactical implementation.
  • Skill in examining and re-examining operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
  • Knowledge of healthcare industry; preferably with experience in both public and private sector.
  • Provide consultation to contractor on system and policy issues.

Experience

  • Must have demonstrated recent knowledge/experience Healthcare Management Services, government policy and structure, metrics, productivity measures and reporting, regulatory agency compliance, Contract development and implementation, budget and financial oversight of programs.

Mental and Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the dutis of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.

KEPRO offers challenging careers, excellent benefits and opportunities for advancement.  For consideration, please submit resume and cover letter with salary requirements. Only those candidates identified for an interview will be contacted. No Phone Calls Please.  Visit our website at www.KEPRO.com for more information on the KEPRO Family of Companies.   

EOE AA M/F/Vet/Disability

KEPRO is an E-Verify employer. E-Verify is an internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Requirements

See job description

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