An Event Manager with DoubleTree Crystal City executes written sales agreements for moderately-sized and moderately-complex events characteristically limited up to 300 cumulative room nights. Maintains liaison between the customer and their representatives and the hotel by directing each department within the hotel as to their specific role in the pre-planning and execution of on-site convention. Maximizes revenues and controls expenses through effective negotiation of services and accurate forecasting. Responsible for successful execution of event and customer satisfaction to ensure customer remains loyal and books future business with hotel/company. This Team Member will be responsible for Tour and Travel, rooms only, and small meetings.
Welcome to the DoubleTree by Hilton Hotel Washington DC-Crystal City, where you can take in the stunning Washington, DC skyline. Located in the vibrant Crystal City neighborhood of Arlington, VA, you're within minutes of many landmarks including the Washington Monument, United States Capitol and White House. Easily access the nation's capital with our complimentary shuttle service to Pentagon City Metro, Reagan National Airport (DCA), and Fashion Centre Mall, or walk two block to the Metro, adjacent to the mall.
What will I be doing?
Initiates verbal and written communication (group resume, weekly pick up, post event report, call reports, banquet event orders etc.) with customer and internal team in a proactive manner relative to payment structure, room block management, food and beverage, public room rental and exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process. Analyzes customers' service and product needs and financial issues of in-house groups; and within parameters authorizes on behalf of the General Manager appropriate resolution of customers' concerns while maintaining profitability.
Represents the hotel to customers in the role of executing negotiated group sales agreements including but not limited to room blocks, food and beverage, exhibits and associated products and services. This includes, but is not limited to negotiation of pricing and terms and conditions of products, labor and services not specifically articulated in master agreement. Negotiates service agreements with companies and organizations affiliated with group business. Negotiates vendor partner agreements. Directs customer services via site visits, board meetings, menu testing, and planning meetings for definite and potential groups.
Participates in internal and external meetings as determined by the Director of Events i.e., forecast, menu review, department, citywide pre-cons, operational department pre shifts etc. Participates in internal and external training and industry events; i.e., Customer Focus Meetings & Conventions, Front Line Leadership, CPR, ACOM Institute etc. Participates in development and measurement of personal and team goals and action plans.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Directly assists customers as necessary, which may require moving of up to 20lbs
- Performs other duties and responsibilities as assigned or required.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Customer Focus
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!