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Director of Training and Quality Assurance

Job Description

Assesses training needs against quality indices and develops a strategic plan designed to close all quality, service and loyalty gaps. Creates, conducts and administers the annual training and development plan for the cluster in compliance with corporate requirements. Supports senior leadership in initiatives to manage change and influence the culture to achieve strategic goals. Responsible for leadership and supervisory development and succession planning. Interviews, trains, supervises, counsels, schedules and evaluates staff.


What will I be doing?

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!





EOE/AA/Disabled/Veterans

Job Requirements

 

Job Snapshot

Location US-CA-La Quinta
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Human Resources
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Company Overview

Waldorf Astoria Hotels & Resorts

We are Hilton. We are Hospitality. With hotels worldwide, we can offer opportunities to take your career to new and exciting places! Our vision is to “fill the Earth with the light and warmth of hospitality – by delivering exceptional experiences – every hotel, every guest, every time.” We do this by offering a global portfolio of brands that meet the highest standards of integrity, quality and service excellence. Join us now if you want to grow and develop personally and professionally with a legendary hospitality leader. Learn More

Contact Information

US-CA-La Quinta
US Autopost
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Snapshot
Waldorf Astoria Hotels & Resorts
Company:
US-CA-La Quinta
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Human Resources
Store Type:

Job Description

Assesses training needs against quality indices and develops a strategic plan designed to close all quality, service and loyalty gaps. Creates, conducts and administers the annual training and development plan for the cluster in compliance with corporate requirements. Supports senior leadership in initiatives to manage change and influence the culture to achieve strategic goals. Responsible for leadership and supervisory development and succession planning. Interviews, trains, supervises, counsels, schedules and evaluates staff.


What will I be doing?

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!





EOE/AA/Disabled/Veterans

Job Requirements

 
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Director of Training and Quality Assurance Apply now