Due to an internal promotion, we are currently seeking a Director of Human Resources to support our team of 150 union and nonunion team members. The role is supported by a part time Coordinator, and reports to the General Manager. The ideal candidate will have a combination of union experience, hotel experience and be bilingual Spanish.
The Americas HR Operations function leadsand implements all initiatives and standards in support of positive team memberengagement, leadership effectiveness, talent, culture as a high-performing HR Operationsteam that contributes to superior business results, performance management anddevelopment, recognition, talent management, compliance, team member and laborrelations while delivering a best-in-class, internationally recognizedworkplace environment.
As Director - Human Resources, you willprovide continuous leadership in creating and delivering an exceptional teammember experience and best place to work. The Director - Human Resources willbe directly responsible for contributing to the achievement of superior businessresults in the areas of ensuring outstanding guest service, team memberengagement, favorable financial outcomes, strategic leadership and talentdevelopment, culture, innovation and human resources operations.
Strategy - Be globally aligned with the Americas HR Operations function while locally supporting superior business results
Leadership - Develop innovative, forward-thinking leaders within a comprehensive learning environment
Culture - Ensure a best-in-class workplace that delivers on Hilton's values, mission and purpose
Talent - Hire, engage and develop the world's best hospitality team members
HR Operations - Embrace and lead implementation of Americas HR Operations initiatives and objectives
As a Team Member in thisrole, you will be responsible for:
Successfully and innovatively implement HR strategic objectives and monitor for best-in-class results
Innovate, avoid the status quo and cultivate a transformational Team Member-centric workplace
Partner with GM/EC to deliver on Hilton's values by creating high-impact TM engagement experiences
Champion Hilton's culture at the hotel to inspire high-performing multi-cultural, multi-generational teams that build Hilton's talent pipeline
Leverage people analytics for positive talent and work environment ROI
Role model strategic business partner standards to actively contribute to business results
Provide owner relations guidance in key areas of HR expertise, as needed (Mgt. Agreements, Wage & Hour, Compliance, Staffing Models)
As applicable, partner with regional HRD and labor relations team on development of effective labor relations strategies and training
Ensure comprehensive People Plan is in place and updated annually
- Serve as the hotel'scredible SME on all matters relating to Team Member engagement, culture,performance management, talent, compliance, leadership and talentdevelopment, training and TM relations & Labor Relations
- Serve as a visible, participatory leader who proactively and consistently engages with their GM/EC, HR team and Team Members, external guests and communicates/presents HR Ops topics and initiatives to key stakeholders (regional/hotel leadership, owners, Team Members)
Remain current on trends to evaluate innovative ways for process/practice improvements, workplace enhancements and share best practices
Partner with GM/EC on leading and coordinating community activities at the hotels
Participate or represent Hilton in industry or HR professional associations
Lead and engage in grievance process representing the interests of the hotel, organization and owners in conjunction with Hilton standards and CBA provisions
Integrate Hilton's Values/Mission/Purpose when implementing HR Ops initiatives and support guest-centric programs
Create a vibrant Heart of House physical environment and ambiance that makes Team Members feel energized, comfortable and motivated
Develop a recognition culture that exists among Team Members and across all departments
Serve as an ambassador of Hilton's culture engaging with TMs through direct and meaningful interactions, leading by example, social media and digital tools
Deliver Thrive@Hilton well-being programs to enhance the mind, body and spirit of each Team Member
Champion Hilton's community interests with pride
Actively supports Hilton's guest-centric focus with the GM/EC/4D in the spirit of our vision and mission
Cultivate and promote diversity and inclusion at the hotel and deliver on Hilton's D&I objectives
Ensure HR standards/practices are compliant with federal/country, state/city laws and audit at least 1x/year incl. but not limited to key areas of W&H, employment/labor laws, AAP, safety, immigration, etc.
Ensure HR budget is prepared with focus on creating high-impact Team Member experiences, expenses are managed and variances are monitored including workers' compensation
Ensure HR Basics are collectively in place and applied
Ensure social/digital platforms are accessible and utilized across departments for purposes of real-time delivery of relevant property information and Team Member engagement
Embraces, implements and supports Americas HR Ops initiatives in alignment within the parameters and in support of audiences defined each year
Proactively identify present and future talent gaps and create action plans to address shortfalls
Perform annual salary and benefits evaluation to ensure the hotels' total rewards are market competitive
Ensure meaningful onboarding programs are in place for all new hires
Partner with key leaders within the hotel to create a leadership and development culture to support current and future talent needs
Ensure internal transfers/promos are the priority when filling positions
Generate consolidated mo. labor turnover data, ensure GM reviews with EC with corrective action plans
Maintain open lines of continuous, interactive communication with Team Members to ensure engagement (town halls, exit interviews, focus groups, coffee with Team Members)
Ensure all key hotel leadership roles have career development plans in place that are actively supported by leadership and profiles are current
Retain in-depth knowledge of internal talent to help facilitate/manage people moves and talent decisions
Ensure all key hotel roles have meaningful succession plans with detailed timelines for next moves
Partner with GM/EC on completion of talent reviews, ensures consistency across departments and align with Hilton's benchmarks
Lead the implementation and delivery of training and leadership development programs and ensure Team Members receive specific training to perform their jobs
Personally participate in the selection process for all management positions to ensure hotels select the best qualified candidates and ensure Hilton's interviewing process (BBI) is followed for all positions
Promote benefits and perks of working for Hilton through various communication channels
Engage in industry networking or academic events to ensure the most qualified, diverse applicants are attracted and selected for employment and showcases Hilton as an employer of choice
Ensure mentoring and coaching culture is part of the hotel's DNA and incorporate career discussions
Oversee, support and promote Hilton's Performance Management process
Ensure culture of not tolerating poor performance with 90-day PIPs in place, as needed
Promote tools and communication channels that encourage regular, open Team Members performance feedback
Core Competencies including but not limited to:
o Credible Activist:Able to build relationships of trust by having a proactive point of view.
o Paradox Navigator:Able to manage tensions inherent in business (including long-term andshort-term tensions and top-down and bottom-up tensions.)
o Culture and ChangeChampion: Able to make change happen and manage organizational culture.
o Human CapitalCurator: Able to manage the flow of talent by developing people and leaders,driving individual performance and building technical talent.
o Total Rewards Steward: Able tomanage employee well-being through financial and non-financial rewards.
o Technology and MediaIntegrator: Able to use technology and social media to drive and createhigh-performing organizations.
o Analytics Designerand Interpreter: Able to use analytics to improve decision-making.
o Compliance Manager:Able to manage processes related to compliance by following regulatoryguidelines.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Customer Focus
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!