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Director of Digital Experience

Job Description

Ref ID: 03720-9501999400

Classification: Graphic User Interface Designer

Compensation: $95,000.00 to $120,000.00 per year

Are you a digital innovator? Are you a Customer-obsessed, passionate leader who understands how to build a customer-centric culture from the ground-up? Our Client is seeking a Director of CX to join leadership team and lead the way to a digital transformation of the company! As the Director of CX, you have the unique opportunity to help redefine the customer journey experiences. You will drive a high energy digital organization that will deliver journey analytics and journey maps that help UX teams to derive and drive their user experiences. This highly visible position provides an opportunity to drive strategic value with innovative thinking, while managing the agile deliverables on a week to week progress of the team. ? Expert at creating journey maps; identifying pain points and moments of truth, building CX strategies, and launching/testing/learning through prototypes and pilots ? Define and deliver the roadmap CX vision/strategy ? Play an active role in all aspects of projects, from hypothesis development, prototyping, and delivery; leveraging design thinking; agile delivery methodologies Interested Candidates should send their resume and portfolio directly to Recruiting Manager, Cortney Petrillo via [Click Here to Email Your Resumé] for priority consideration. Only candidates who meet these requirements will be contacted. Not a fit for this job? Follow me on social media for more listings and opportunities! www.linkedin.com/in/cortneyraepetrillo/

Job Requirements

? 8 yrs required 10+ yrs preferred service design or consultancy experience (will consider candidates with related background) ? Experience in working with multiple stakeholders ? BS/BA Computer Science, Engineering, HCI, or Design Required ? Masters in Interaction Design, HCI, Graphic Design, preferred ? 5+ yrs supervisory experience managing CX strategists and designers ? 5+ yrs leading change in product development methods practices ? 5+ yrs handling customer experience interactions ? Experience in broad set of platforms including web, desktop, mobile ? Direct reports: 1-2 to start ? Travel expectations ? 10% to 20% ? Potential to work remotely 1 to 2 days a week after 6 months Interested Candidates should send their resume and portfolio directly to Recruiting Manager, Cortney Petrillo via [Click Here to Email Your Resumé] for priority consideration. Only candidates who meet these requirements will be contacted. Not a fit for this job? Follow me on social media for more listings and opportunities! www.linkedin.com/in/cortneyraepetrillo/

At TCG, we're committed to you from the moment you sign up. We won't make you work a certain number of hours or fill out piles of paperwork before we commit to you and your professional future. We believe it's important to spend time with you from the beginning in order to assess your skills, determine your strengths and figure out the type of work you want to do. Our trained staffing professionals understand that you have a real passion for your work and do their best to find opportunities that are the best fit for you. And we don't stop there. We're also available to help with your career questions, provide tips on improving your portfolio and acing interviews, and more. Plus, as one of our registered candidates, you'll have access to thousands of online training courses and books – and of course, everything is free and available when you need it.

Apply for this job now or contact our branch office at 888-490-5565 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 The Creative Group. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Job Snapshot

Location US-PA-Penllyn
Employment Type Full-Time
Pay Type Year
Pay Rate $95,000.00 - $120,000.00 /Year
Store Type Consultant, Design, Marketing
Apply

Company Overview

The Creative Group

The Creative Group, a division of staffing leader Robert Half specializes in matching creative, interactive and marketing talent with the best companies on a freelance and full-time basis. Why should you work with The Creative Group? First and foremost, we understand not only the desire to produce award-winning work and successful brand initiatives but also the challenges that freelance consultants face day to day and week to week. Learn More

Contact Information

US-PA-Penllyn
Recruiter
215-568-9410
215-564-1968
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Snapshot
The Creative Group
Company:
US-PA-Penllyn
Location:
Full-Time
Employment Type:
Year
Pay Type:
$95,000.00 - $120,000.00 /Year
Pay Rate:
Consultant, Design, Marketing
Store Type:

Job Description

Ref ID: 03720-9501999400

Classification: Graphic User Interface Designer

Compensation: $95,000.00 to $120,000.00 per year

Are you a digital innovator? Are you a Customer-obsessed, passionate leader who understands how to build a customer-centric culture from the ground-up? Our Client is seeking a Director of CX to join leadership team and lead the way to a digital transformation of the company! As the Director of CX, you have the unique opportunity to help redefine the customer journey experiences. You will drive a high energy digital organization that will deliver journey analytics and journey maps that help UX teams to derive and drive their user experiences. This highly visible position provides an opportunity to drive strategic value with innovative thinking, while managing the agile deliverables on a week to week progress of the team. ? Expert at creating journey maps; identifying pain points and moments of truth, building CX strategies, and launching/testing/learning through prototypes and pilots ? Define and deliver the roadmap CX vision/strategy ? Play an active role in all aspects of projects, from hypothesis development, prototyping, and delivery; leveraging design thinking; agile delivery methodologies Interested Candidates should send their resume and portfolio directly to Recruiting Manager, Cortney Petrillo via [Click Here to Email Your Resumé] for priority consideration. Only candidates who meet these requirements will be contacted. Not a fit for this job? Follow me on social media for more listings and opportunities! www.linkedin.com/in/cortneyraepetrillo/

Job Requirements

? 8 yrs required 10+ yrs preferred service design or consultancy experience (will consider candidates with related background) ? Experience in working with multiple stakeholders ? BS/BA Computer Science, Engineering, HCI, or Design Required ? Masters in Interaction Design, HCI, Graphic Design, preferred ? 5+ yrs supervisory experience managing CX strategists and designers ? 5+ yrs leading change in product development methods practices ? 5+ yrs handling customer experience interactions ? Experience in broad set of platforms including web, desktop, mobile ? Direct reports: 1-2 to start ? Travel expectations ? 10% to 20% ? Potential to work remotely 1 to 2 days a week after 6 months Interested Candidates should send their resume and portfolio directly to Recruiting Manager, Cortney Petrillo via [Click Here to Email Your Resumé] for priority consideration. Only candidates who meet these requirements will be contacted. Not a fit for this job? Follow me on social media for more listings and opportunities! www.linkedin.com/in/cortneyraepetrillo/

At TCG, we're committed to you from the moment you sign up. We won't make you work a certain number of hours or fill out piles of paperwork before we commit to you and your professional future. We believe it's important to spend time with you from the beginning in order to assess your skills, determine your strengths and figure out the type of work you want to do. Our trained staffing professionals understand that you have a real passion for your work and do their best to find opportunities that are the best fit for you. And we don't stop there. We're also available to help with your career questions, provide tips on improving your portfolio and acing interviews, and more. Plus, as one of our registered candidates, you'll have access to thousands of online training courses and books – and of course, everything is free and available when you need it.

Apply for this job now or contact our branch office at 888-490-5565 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 The Creative Group. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
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Director of Digital Experience Apply now