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Director of Customer Experience & Sales

Job Description

Ref ID: 01030-0011177664

Classification: AVP of Operations

Compensation: $110000.00 to $130000.00 yearly

Orlando company is looking for a Director of Customer Experience & Sales. The company is looking for a minimum of 5+ years of experience. Responsibilities of the Director of Customer Experience & Sales will include, but not limited to the following.
•Collaborate with Marketing to set revenue goals and company strategy to achieve sales and performance goals.
•Define and establish targeted sales and staffing strategy to drive profitable revenue growth.
•Oversee strategy for all steps in the sales process.
•Establish and oversee policies, procedures, and systems that impact the quality of service provided to customers; develop, track and maintain service metrics; and synchronize customer service operations across all locations.
•Lead special projects including but not limited to systems integrations, adoptions, upgrades and enhancements.
•Maintain high level of systems expertise and champion technology projects to create efficiencies.
•Prepare operations plans, forecasts requirements; prepares an annual budget.
•Coach, counsel and resolve work related problems; establishes and interprets company polices to staff to improve the quality and quantity of work performed.
•Meet or exceed labor budget expectations by managing staff levels, wages, hours, etc.
•Oversee production and distribution of team member schedules.
For immediate consideration regarding the Director of Customer Experience & Sale position, please send your resume to Andy Poquette, Division Director, at [Click Here to Email Your Resumé] or call 407-481-8393.

Job Requirements

- Bachelor's Degree.
- 5+ years of experience
- Communicate effectively with others both verbally and written
- Prioritize tasks and meet deadlines
- Ability to review work for accuracy and completeness
- Think independently and develop solutions to problems
- Excellent computer skills including knowledge of Microsoft Office (Outlook, Excel, Word)

Robert Half Finance & Accounting, the world's leader in specialized financial staffing, provides exciting full-time opportunities in the areas of accounting, bookkeeping, finance, audit, taxation and more. We pioneered the professional staffing industry, and we've been successfully matching professionals with employers since 1948. Our proven proprietary processes, along with our relationships in 325 locations worldwide, allow us to provide you unparalleled access to exciting career opportunities. But don't take our word for it. Our company has appeared on Fortune® magazine’s list of “World's Most Admired Companies” since 1998, and 9 out of 10 of our customers would recommend our service to a colleague.

Apply for this job now or contact our nearest office at 888.490.5461 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Finance & Accounting. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Job Snapshot

Location US-FL-Bay Lake
Employment Type Full-Time
Pay Type Year
Pay Rate $110,000.00 - $130,000.00 /Year
Store Type Accounting, Finance
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Company Overview

Robert Half Finance & Accounting U.S

Robert Half Finance & Accounting pioneered specialized financial recruitment in 1948 and today, as a result, is the worldwide leader in the industry. We specialize in placing experienced professionals in areas such as accounting, finance, credit and collections, bookkeeping, payroll and taxation. For six decades, we have developed lasting relationships with the industry- leading companies we serve, giving us access to the best career opportunities for our candidates. Learn More

Contact Information

US-FL-Bay Lake
Recruiter
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Snapshot
Robert Half Finance & Accounting U.S
Company:
US-FL-Bay Lake
Location:
Full-Time
Employment Type:
Year
Pay Type:
$110,000.00 - $130,000.00 /Year
Pay Rate:
Accounting, Finance
Store Type:

Job Description

Ref ID: 01030-0011177664

Classification: AVP of Operations

Compensation: $110000.00 to $130000.00 yearly

Orlando company is looking for a Director of Customer Experience & Sales. The company is looking for a minimum of 5+ years of experience. Responsibilities of the Director of Customer Experience & Sales will include, but not limited to the following.
•Collaborate with Marketing to set revenue goals and company strategy to achieve sales and performance goals.
•Define and establish targeted sales and staffing strategy to drive profitable revenue growth.
•Oversee strategy for all steps in the sales process.
•Establish and oversee policies, procedures, and systems that impact the quality of service provided to customers; develop, track and maintain service metrics; and synchronize customer service operations across all locations.
•Lead special projects including but not limited to systems integrations, adoptions, upgrades and enhancements.
•Maintain high level of systems expertise and champion technology projects to create efficiencies.
•Prepare operations plans, forecasts requirements; prepares an annual budget.
•Coach, counsel and resolve work related problems; establishes and interprets company polices to staff to improve the quality and quantity of work performed.
•Meet or exceed labor budget expectations by managing staff levels, wages, hours, etc.
•Oversee production and distribution of team member schedules.
For immediate consideration regarding the Director of Customer Experience & Sale position, please send your resume to Andy Poquette, Division Director, at [Click Here to Email Your Resumé] or call 407-481-8393.

Job Requirements

- Bachelor's Degree.
- 5+ years of experience
- Communicate effectively with others both verbally and written
- Prioritize tasks and meet deadlines
- Ability to review work for accuracy and completeness
- Think independently and develop solutions to problems
- Excellent computer skills including knowledge of Microsoft Office (Outlook, Excel, Word)

Robert Half Finance & Accounting, the world's leader in specialized financial staffing, provides exciting full-time opportunities in the areas of accounting, bookkeeping, finance, audit, taxation and more. We pioneered the professional staffing industry, and we've been successfully matching professionals with employers since 1948. Our proven proprietary processes, along with our relationships in 325 locations worldwide, allow us to provide you unparalleled access to exciting career opportunities. But don't take our word for it. Our company has appeared on Fortune® magazine’s list of “World's Most Admired Companies” since 1998, and 9 out of 10 of our customers would recommend our service to a colleague.

Apply for this job now or contact our nearest office at 888.490.5461 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Finance & Accounting. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

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