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Director of CRM

Job Description

Ref ID: 02760-0011059678

Classification: IS/IT Director

Compensation: DOE

Our client is looking for a Director of CRM to join their team. This position will be responsible for supporting the development of multichannel contact strategies and programs based on consumer behaviors to drive revenue via actionable customer insights. The ideal candidate will be able to oversee the management of the consumer insights and analytics leading the development and socialization of database marketing analytics, such as customer profiling, segmentation, statistical modeling, and other techniques to improve customer insights, retention and loyalty. Develop and build strategy and programs rooted in the member lifecycle across a variety of organizational business strategies and goals. Establish KPIs, manage performance and reporting, and regularly communicate results to leadership. Collaborate with marketing partners in support of program budgets and revenue targets based on consumer segments and ROI. Identification of opportunities to enhance revenue growth through new customer campaigns and improved marketing efficiencies and work cross-functionally with Marketing, PR, Customer Experience, Digital, Analytics, Finance and all product owners to support various business needs.

Job Requirements

? Bachelors' Degree ? 7-10+ years CRM and analytics experience, preferably minimum of 2 years at the Director level ? Experience with extracting data, SQL and/or SAS programming ? Solid understanding of retail and e-commerce business and KPIs required ? Passionate about using data responsibly to derive insights and build strategies that solve business problems ? Ability to review metrics, analyze, draw conclusions and recommend immediate action If you are interested in this position please send your resume to Kevin Azydzik to [Click Here to Email Your Resumé]

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Job Snapshot

Location US-NJ-Moorestown
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Engineering, Information Technology, Design
Other Compensation: DOE
Apply

Company Overview

Robert Half Technology

With more than 100 locations worldwide, Robert Half Technology is a leading provider of technology professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Learn More

Contact Information

US-NJ-Moorestown
Recruiter
609-987-8010
609-987-8036
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Snapshot
Robert Half Technology
Company:
US-NJ-Moorestown
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Engineering, Information Technology, Design
Store Type:

Job Description

Ref ID: 02760-0011059678

Classification: IS/IT Director

Compensation: DOE

Our client is looking for a Director of CRM to join their team. This position will be responsible for supporting the development of multichannel contact strategies and programs based on consumer behaviors to drive revenue via actionable customer insights. The ideal candidate will be able to oversee the management of the consumer insights and analytics leading the development and socialization of database marketing analytics, such as customer profiling, segmentation, statistical modeling, and other techniques to improve customer insights, retention and loyalty. Develop and build strategy and programs rooted in the member lifecycle across a variety of organizational business strategies and goals. Establish KPIs, manage performance and reporting, and regularly communicate results to leadership. Collaborate with marketing partners in support of program budgets and revenue targets based on consumer segments and ROI. Identification of opportunities to enhance revenue growth through new customer campaigns and improved marketing efficiencies and work cross-functionally with Marketing, PR, Customer Experience, Digital, Analytics, Finance and all product owners to support various business needs.

Job Requirements

? Bachelors' Degree ? 7-10+ years CRM and analytics experience, preferably minimum of 2 years at the Director level ? Experience with extracting data, SQL and/or SAS programming ? Solid understanding of retail and e-commerce business and KPIs required ? Passionate about using data responsibly to derive insights and build strategies that solve business problems ? Ability to review metrics, analyze, draw conclusions and recommend immediate action If you are interested in this position please send your resume to Kevin Azydzik to [Click Here to Email Your Resumé]

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
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Director of CRM Apply now