This group interprets problems and provides technical support for hardware, software, systems and networking issues. They answer telephone calls, work on chat tickets, analyze problems by using automated diagnostic programs, and resolve recurring difficulties. Increasingly, these specialists work for help desk or support services firms, for which they provide computer support to clients on a contract basis.
They respond to telephone calls, chats and email messages from customers looking for help with computer issues. In responding to these inquiries, they must listen carefully to the customer, ask questions to diagnose the nature of the problem, and then patiently walk the customer through the problem-solving steps. They must be able to articulate each issue by providing detailed summary of the service provided to each customer through the ticketing system as well as communicate directly with upper management.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.