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Customer Relationship Manager

Job Description

Ref ID: 02710-0011130090

Classification: Email Marketing Manager

Compensation: $100000.00 to $110000.00 yearly

Our Client is looking for a CRM/Email Manager! The CRM/Email Manager works in collaboration with our clients internal team and agency partners to develop contact plans for our database that deliver against business objectives while delivering the highest possible ROI. This position requires experience in designing and optimizing complex email campaigns. This challenging role will have full ownership of email campaigns including copywriting, design, template creation & editing, list segmentation, quality assurance testing, deployment and campaign analytics. As an email expert, you understand how to allocate internal and agency resources to deliver the biggest bang for the buck. You live and breathe data, analytics and are unafraid to push the envelope. You thrive in an environment with multiple priorities that require quick thinking, flexibility, and attention to detail. This position offers deep exposure to strategy and CRM/Email planning, with ownership of all aspects of the program.

RESPONSIBILITIES:
Take full responsibility for all email campaigns from start to finish - including setting up offers, copywriting, design & template coding, list management, testing, delivery and reporting - across US, Canada and Australian markets.
Manage 1 employee at our remote back office who will assist in all aspects of the program.
Leverage our Email Service Provider (Emarsys).
Translate high-level business strategies into email tactical plans.
Partner with Tech, external agencies, operations, analytics, Product and the Marketing/Sales team.
Demonstrate and deploy up-to-date expertise in development, execution, and improvement of CRM/email action plans to improve customer experience and conversion.
Develop and execute test plans for key email components such as subject lines, timing, creative, segmentation, frequency, etc.
Enhance personalization strategy, including the growth of automated programs, through testing, results, analysis, and partnership with cross-functional teams.
Assist in developing omnichannel initiatives, including promotional campaigns and drive-to-store efforts.
Manage weekly email production schedule - in collaboration with Marketing, Product, Sales & Service partners - to identify promotional offers, ensure inventory levels and drive revenues and engagement.
Coordinate email marketing projects
Setup email promotions and forecasts within our backend system.
Conduct QA testing of e-mails within all major e-mail clients to ensure e-mails render properly; offers work properly, pricing is accurate and links, landing pages, vanity URLs and metrics tracking are set up correctly prior to release.
Analyze results and provide metrics reports for email campaigns including opens, click-thru and conversions, page views and visits to associated Websites and landing pages.
Collaborate with broader Myron team (eg, European team - Adler.com) on new strategies to explore.
Identify and propose new opportunities appropriate for the brand.

WHAT WE ARE LOOKING FOR:
5+ years of proven experience and demonstrated success in an email/CRM management role
Bachelor's Degree in Business, Marketing, Finance, Economics, Statistics, or related field
Advanced knowledge of Email analytics and deployment
Advanced Microsoft Excel skills including VLOOKUP’s and pivot tables
Ability to work independently with remote team members
Strong troubleshooting and analytical abilities
Impeccable written and verbal communication skills
Keen attention to detail and outstanding organizational skills

Apply today for consideration!

Job Requirements

Email Marketing, CRM - Customer Relationship Manager, Communication, Microsoft Office 365

At TCG, we’re committed to you from the moment you sign up. We won’t make you work a certain number of hours or fill out piles of paperwork before we commit to you and your professional future. We believe it’s important to spend time with you from the beginning in order to assess your skills, determine your strengths and figure out the type of work you want to do. Our trained staffing professionals understand that you have a real passion for your work and do their best to find opportunities that are the best fit for you. And we don’t stop there. We’re also available to help with your career questions, provide tips on improving your portfolio and acing interviews, and more. Plus, as one of our registered candidates, you’ll have access to thousands of online training courses and books – and of course, everything is free and available when you need it.

Apply for this job now or contact our branch office at 888.490.5565 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 The Creative Group. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Job Snapshot

Location US-NJ-Maywood
Employment Type Full-Time
Pay Type Year
Pay Rate $100,000.00 - $110,000.00 /Year
Store Type Consultant, Design, Marketing
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Company Overview

The Creative Group

The Creative Group, a division of staffing leader Robert Half specializes in matching creative, interactive and marketing talent with the best companies on a freelance and full-time basis. Why should you work with The Creative Group? First and foremost, we understand not only the desire to produce award-winning work and successful brand initiatives but also the challenges that freelance consultants face day to day and week to week. Learn More

Contact Information

US-NJ-Maywood
Recruiter
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Snapshot
The Creative Group
Company:
US-NJ-Maywood
Location:
Full-Time
Employment Type:
Year
Pay Type:
$100,000.00 - $110,000.00 /Year
Pay Rate:
Consultant, Design, Marketing
Store Type:

Job Description

Ref ID: 02710-0011130090

Classification: Email Marketing Manager

Compensation: $100000.00 to $110000.00 yearly

Our Client is looking for a CRM/Email Manager! The CRM/Email Manager works in collaboration with our clients internal team and agency partners to develop contact plans for our database that deliver against business objectives while delivering the highest possible ROI. This position requires experience in designing and optimizing complex email campaigns. This challenging role will have full ownership of email campaigns including copywriting, design, template creation & editing, list segmentation, quality assurance testing, deployment and campaign analytics. As an email expert, you understand how to allocate internal and agency resources to deliver the biggest bang for the buck. You live and breathe data, analytics and are unafraid to push the envelope. You thrive in an environment with multiple priorities that require quick thinking, flexibility, and attention to detail. This position offers deep exposure to strategy and CRM/Email planning, with ownership of all aspects of the program.

RESPONSIBILITIES:
Take full responsibility for all email campaigns from start to finish - including setting up offers, copywriting, design & template coding, list management, testing, delivery and reporting - across US, Canada and Australian markets.
Manage 1 employee at our remote back office who will assist in all aspects of the program.
Leverage our Email Service Provider (Emarsys).
Translate high-level business strategies into email tactical plans.
Partner with Tech, external agencies, operations, analytics, Product and the Marketing/Sales team.
Demonstrate and deploy up-to-date expertise in development, execution, and improvement of CRM/email action plans to improve customer experience and conversion.
Develop and execute test plans for key email components such as subject lines, timing, creative, segmentation, frequency, etc.
Enhance personalization strategy, including the growth of automated programs, through testing, results, analysis, and partnership with cross-functional teams.
Assist in developing omnichannel initiatives, including promotional campaigns and drive-to-store efforts.
Manage weekly email production schedule - in collaboration with Marketing, Product, Sales & Service partners - to identify promotional offers, ensure inventory levels and drive revenues and engagement.
Coordinate email marketing projects
Setup email promotions and forecasts within our backend system.
Conduct QA testing of e-mails within all major e-mail clients to ensure e-mails render properly; offers work properly, pricing is accurate and links, landing pages, vanity URLs and metrics tracking are set up correctly prior to release.
Analyze results and provide metrics reports for email campaigns including opens, click-thru and conversions, page views and visits to associated Websites and landing pages.
Collaborate with broader Myron team (eg, European team - Adler.com) on new strategies to explore.
Identify and propose new opportunities appropriate for the brand.

WHAT WE ARE LOOKING FOR:
5+ years of proven experience and demonstrated success in an email/CRM management role
Bachelor's Degree in Business, Marketing, Finance, Economics, Statistics, or related field
Advanced knowledge of Email analytics and deployment
Advanced Microsoft Excel skills including VLOOKUP’s and pivot tables
Ability to work independently with remote team members
Strong troubleshooting and analytical abilities
Impeccable written and verbal communication skills
Keen attention to detail and outstanding organizational skills

Apply today for consideration!

Job Requirements

Email Marketing, CRM - Customer Relationship Manager, Communication, Microsoft Office 365

At TCG, we’re committed to you from the moment you sign up. We won’t make you work a certain number of hours or fill out piles of paperwork before we commit to you and your professional future. We believe it’s important to spend time with you from the beginning in order to assess your skills, determine your strengths and figure out the type of work you want to do. Our trained staffing professionals understand that you have a real passion for your work and do their best to find opportunities that are the best fit for you. And we don’t stop there. We’re also available to help with your career questions, provide tips on improving your portfolio and acing interviews, and more. Plus, as one of our registered candidates, you’ll have access to thousands of online training courses and books – and of course, everything is free and available when you need it.

Apply for this job now or contact our branch office at 888.490.5565 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 The Creative Group. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

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Customer Relationship Manager Apply now