The #1 Site for Management Jobs - search all Management jobs.
Mjp1vl6v1qfgrqpyz7r

Community Manager II - Bilingual (French) (online marketing ,Branding)

Job Description

Job Title :                  Community Manager II

Duration :                 1 year contract on W2

Work Location:     Neenah WI 54956 United States

Hours:                          8:00am to 5:00pm


Job Requirements

Description:

Summary:

  • ****This is a Bi-Lingual - French speaking role.
  • The online community manager will act as the external voice of the company and specific brands while simultaneously acting as the voice of the customers internally.
  • The value lies in the community manager serving as a hub and having the ability to personally connect with the customers (humanize the company), shepherd & provide feedback to many departments internally (development, PR, marketing, legal service, tech support, digital, etc. ).
  • The community manager is responsible for overseeing single or multiple  brands within a category, and ensuring that internal & external customers receive the best and most effective, integrated and efficient Customer Experience available.
  • The community manager could be responsible to communicate with multimedia communication channels when necessary including phone, email, and live chat or mobile.
  • The community manager should be able to manage conversational calendars and proactively engage with customers.
  • The Online Community Manager will implement the Company Online Community Strategy, managing engagement and interactivity with its audience, and fostering community spirit.
  • This role coordinates with the internal Editorial and Marketing teams to support their respective missions, ensuring consistency in voice and cultivating a strong community around the brand. Consumer Services - General: Participate in new initiatives (i. e. social, global) and presentations to expand services offered and department revenue and profitability.
  • Ensure that the company continues to remain strategically opportunistic by continually evaluating the company online marketing and outreach strategies, including both tools presently being used and emerging technologies.
  • Participate within channels that the organization will be using in order to have first-hand knowledge of all opportunities within each platform.
  • Have knowledge of influential resources for continual self-education; such sources can be online or event based.
  • Provide professional climate and interfacing/operations of own team and other Consumer Services departments and functions. Support senior staff in development, management, and maintenance of Consumer Services initiatives.
  • Contributes in creating FAQs, responses.
  • Partner with associate account lead(s) assigned to brand(s).
  • Interface with worldwide counterparts in the development of brand-focused best practices.
  • Keeps up to date on Consumer Service, Customer Experience, and contact center and social media industry trends and best practices.

Qualifications:

  • Incumbent should hold a Bachelor degree, preferably in a relevant discipline (i. e. ; PR, journalism, communication, marketing or other relevant areas), and/or demonstrated equivalent ability and experience in the targeted area.
  • A minimum of 4-7 years of experience is typically expected in entering this position.



Job Snapshot

Location US-WI-Neenah
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Marketing
Apply

Company Overview

American Cybersystems, Inc. (ACS Group)

ACS Group provides services to Fortune 1000 companies across various industry verticals. With a proven track record of managing project demands while improving the efficiency, productivity and profitability of new and existing projects through process improvement, ACS Group is consistently recognized for identifying and implementing strategic solutions that create and preserve long-term business value. Learn More

Contact Information

US-WI-Neenah
Kumudani Joshi
678-207-5202
Icon-social-facebookIcon-social-linkedinIcon-social-twitter
Snapshot
American Cybersystems, Inc. (ACS Group)
Company:
US-WI-Neenah
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Marketing
Store Type:

Job Description

Job Title :                  Community Manager II

Duration :                 1 year contract on W2

Work Location:     Neenah WI 54956 United States

Hours:                          8:00am to 5:00pm


Job Requirements

Description:

Summary:

  • ****This is a Bi-Lingual - French speaking role.
  • The online community manager will act as the external voice of the company and specific brands while simultaneously acting as the voice of the customers internally.
  • The value lies in the community manager serving as a hub and having the ability to personally connect with the customers (humanize the company), shepherd & provide feedback to many departments internally (development, PR, marketing, legal service, tech support, digital, etc. ).
  • The community manager is responsible for overseeing single or multiple  brands within a category, and ensuring that internal & external customers receive the best and most effective, integrated and efficient Customer Experience available.
  • The community manager could be responsible to communicate with multimedia communication channels when necessary including phone, email, and live chat or mobile.
  • The community manager should be able to manage conversational calendars and proactively engage with customers.
  • The Online Community Manager will implement the Company Online Community Strategy, managing engagement and interactivity with its audience, and fostering community spirit.
  • This role coordinates with the internal Editorial and Marketing teams to support their respective missions, ensuring consistency in voice and cultivating a strong community around the brand. Consumer Services - General: Participate in new initiatives (i. e. social, global) and presentations to expand services offered and department revenue and profitability.
  • Ensure that the company continues to remain strategically opportunistic by continually evaluating the company online marketing and outreach strategies, including both tools presently being used and emerging technologies.
  • Participate within channels that the organization will be using in order to have first-hand knowledge of all opportunities within each platform.
  • Have knowledge of influential resources for continual self-education; such sources can be online or event based.
  • Provide professional climate and interfacing/operations of own team and other Consumer Services departments and functions. Support senior staff in development, management, and maintenance of Consumer Services initiatives.
  • Contributes in creating FAQs, responses.
  • Partner with associate account lead(s) assigned to brand(s).
  • Interface with worldwide counterparts in the development of brand-focused best practices.
  • Keeps up to date on Consumer Service, Customer Experience, and contact center and social media industry trends and best practices.

Qualifications:

  • Incumbent should hold a Bachelor degree, preferably in a relevant discipline (i. e. ; PR, journalism, communication, marketing or other relevant areas), and/or demonstrated equivalent ability and experience in the targeted area.
  • A minimum of 4-7 years of experience is typically expected in entering this position.



HeadHunter Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using headhunter.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
Community Manager II - Bilingual (French) (online marketing ,Branding) Apply now