Client Success ManagerCompensation:
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Role: Client Success Manager
Salary: $55K - $65K base + 30% commission on recurring revenue upgrades + an additional quarterly bonus plan after 90 days of employment
Our growing client's agency is seeking to hire a Client Success Manager who will manage multiple client accounts. Self-motivated marketing and account management wizard is needed in a fast-paced agency environment. Applicants should be proficient in account management and passionate about driving success and increasing ROI for multiple clients. Will work alongside an experienced creative team and a results-driven digital marketing team. The ideal candidate has at least 3 years of digital marketing experience within an account management role. Client Success Managers should have a strong understanding of the marketing/advertising industry, as well as possess a solid background in digital, search and social marketing across Google and Bing ads.
This role might be for you if:
You enjoy building relationships with clients and constant client contact is a priority for you.
Energy and dedication to the customer experience—this is first on the list for a reason! You enjoy finding creative solutions to problems.
You pay attention to details. As far as you’re concerned anything worth doing is worth doing right, every single time.
You are self-motivated. You are going to take ownership of the time you spend with us and truly make a difference.
To land this gig, you need to have experience in digital marketing. The more excited you are to learn the better.
Communicate with clients on a regular basis regarding strategies and results.
Brainstorm ways to improve clients’ success and act as a consultative marketing manager that focuses on growing our clients’ businesses by building client relationships, driving results within their campaigns, and upgrading clients to additional services that would benefit their business.
Monitor assigned book of clients’ daily digital Google Ads, Bing Ads, and Facebook Ads Manager campaigns in accordance with strategy and brainstorm optimizations together with the internal marketing team in order to improve performance.
Anticipate client needs and work with the Client Experience Lead to keep the Agency in a position of leading client success and digital pay per click, display, and social advertising.
Maintain daily contact with internal Marketing Team as well as other internal departments around issues or opportunities to improve the performance of client campaigns.
Complete SEO/SEM tickets to internal teams for the optimization of digital campaigns or website updates.
Lead and train the customer success team on driving results against established KPIs.
Bachelor’s Degree in Advertising, Marketing, Communications, or equivalent relevant experience
Proven ability to manage a large book of clients - you are not intimidated by 50+ accounts
3+ years of experience in Account Management or related role in advertising or marketing agency
Client-focused with a strong sense of detail and urgency
Proven ability to communicate, both verbally and written, with people at all levels of an organization
Strong communication and relationship-building skills – sales experience is a plus
Experience managing SEO/SEM campaigns
Proficiency with Google Ads (Bing - nice to have)
Proficient in Google Sheets and Slides
Demonstrated ability to interpret raw data to improve client campaigns
Self-motivated, detail-oriented and able to prioritize daily work efficiently
Rapid problem-solving and solution-oriented team-player!
The perks of being a team member include a flexible work schedule, casual dress, quarterly Work Wishes program, employee awards, community and team building events, employee discount programs and ongoing training opportunities. Our traditional benefits include healthcare coverage (medical, dental, and vision), life insurance, 401k plan, paid parking, paid holidays, paid time off and more. Keg? Yes. Incentive programs? Check. Air hockey, of course! You can even shoot hoops and more - a great team environment every day!
At TCG, we’re committed to you from the moment you sign up. We won’t make you work a certain number of hours or fill out piles of paperwork before we commit to you and your professional future. We believe it’s important to spend time with you from the beginning in order to assess your skills, determine your strengths and figure out the type of work you want to do. Our trained staffing professionals understand that you have a real passion for your work and do their best to find opportunities that are the best fit for you. And we don’t stop there. We’re also available to help with your career questions, provide tips on improving your portfolio and acing interviews, and more. Plus, as one of our registered candidates, you’ll have access to thousands of online training courses and books – and of course, everything is free and available when you need it.
Apply for this job now or contact our branch office at 888.490.5565 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2019 The Creative Group. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.
Consultant, Design, Marketing