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Assistant Account Manager - Healthcare - Oakland, CA

Job Description



JOB SUMMARY:

Assist with implementing and overseeing the security operation; supervise security officers and supervisors. Assist with the functions of physical and personal security and safety measures of members, patients, staff, and visitors. Protects staff and property from theft or damage, or persons from hazards or interference, including the potential for violence in the workplace. Makes periodic tours to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may enforce regulations pertaining to personnel, visitors, and premises.



DISTINGUISHING CHARACTERISTICS:

Primarily performs exempt duties in a service capacity; may be assigned a service grade or rank in a chain of command in conformance with contract requirements or to facilitate the delivery of service according to business necessity.



ESSENTIAL FUNCTIONS
  • The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
  • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
  • Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
  • In performing functions, duties or tasks, Employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
  • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, Employees are required to request clarification or explanations from superiors or authorized company representatives.



  • Act in the absence of the Senior Security Account Manager
  • Understands the Responsibilities, Qualifications, Competencies, and applicable Addenda of a Healthcare Security Supervisor and Healthcare Security Officer
  • Assists in development and administration of budget in relation to assigned site.
  • Within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; ensures vehicles are properly maintained and administers driver training; acts to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; maintains and submits payroll records and other employee and business information.
  • Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.
  • Serves as a key point of client contact to ensure the delivery of high quality customer service for assigned client site(s); evaluates service quality and initiates any necessary corrective action in a timely manner.
  • Assist the Senior Security Account Manager in management or functional tasks with Client and staff or as directed
  • Interpret applicable healthcare security laws, standards or guidelines including policies and procedures based on existing circumstances
  • Supervise subordinates so they perform their functions effectively
  • Assign security departmental duties as circumstances warrant
  • Evaluate and document subordinate’s performance
  • Review and oversee corrections to appropriate subordinate’s reports
  • Maintain liaison with appropriate facility personnel, as needed, on given shift
  • Assist with subordinates training
  • Carries out specific tasks and duties of a similar nature and scope as required for the assigned Management role
  • Quickly identify potential negative situations and implement effective countermeasures
  • Teach and manage facility-specific procedures and policies and Security post orders
  • Meets or exceeds annual or bi-annual clinical/employee health screening requirements







  • MINIMUM QUALIFICATIONS AT ENTRY

    Prefer one year of Securitas healthcare security experience or previous management experience in a service field.

    Must have at least one (1) year of experience in the security, or related field; with a minimum of one (1) year at supervisory or managerial level, preferably in healthcare environment.

    Must have the ability to plan, organize and implement administrative and operational programs and procedures, which includes the development of budgets.

    Must have knowledge of and have experience with parking and transportation systems and its related issues or problems.

    Must be Computer literate.



    LICENSURE or CERTIFICATION

    Must have valid Government issued Driver’s License, Bureau of Security and Investigative Services Certification or Guard Card and Require International Association for Healthcare Security and Safety Basic Officer Certification, Advanced and Supervisor Training Certificate within 9 months of appointment



    LANGUAGE SKILLS

    Ability to read and interpret documents such as police reports, local and state law, instructions and procedure manuals. Ability to write accurate, clear and concise crime, incident and investigative reports. Ability to communicate effectively with client, patients, medical staff, employees and visitors.



    EDUCATION/EXPERIENCE

    Associate’s Degree and 2 years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.

    Knowledge, training, and/or experience in safety, fire protection, civil disturbance, emergency preparedness procedures and planning, C.P.R/AED., Security and Safety issues and standards as set forth by healthcare regulatory agencies is preferred



    COMPETENCIES (as demonstrated through experience, training, and/or testing):
    • Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
    • Knowledge of or ability to learn security operations and procedures.
    • Pass each healthcare competency exam and/or skills lab including an managing or defusing assaultive behavior training program or similar course as described by the client
    • Ability to carry out instructions furnished in written, oral, or diagrammatic form.
    • Ability to be an effective team member.
    • Ability to maintain professional composure when dealing with unusual circumstances.
    • Courteous telephone manner.
    • Ability to adapt to changes in the external environment and organization.
    • Ability to write routine correspondence, including logs and reports.
    • Good organizational skills.
    • Ability to provide high quality customer service.
    • Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.




    WORKING CONDITIONS and PHYSICAL/MENTAL DEMANDS

    With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:
    • Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
    • May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
    • Successful passage of background, reference, psychological, and controlled substance tests, in addition to any mandatory licensing requirements.
    • May be required to work prolonged hours with or without advance notice.
    • Required ability to handle multiple tasks concurrently.
    • Keyboarding, basic computer usage and operating controls.
    • Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
    • Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
    • Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
    • Frequent lifting and/or moving up to 25 pounds and occasional lifting and/or moving up to 75 pounds.
    • Close vision, distance vision, and ability to adjust focus.
    • May be required to use vehicle for the performance of duties.
    • On occasion may be required to perform stressful and physical activity.
    • Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
    • May be exposed to or required to properly handle sensitive and confidential information.
    • While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
    • Must be able to move quickly throughout the Healthcare facility and physically restrain people by physically holding the individual down and then be able to also carry or lift the individual with other healthcare facility staff members.
    • The ability to maintain mental stability under periods of stress.
    • The ability to push or pull gurneys with patients of various weights on them.
    • The duties of this job include possible exposure to deadly weapons, injury from violent persons, infectious persons, gases and fumes, blood and body fluids, hazardous chemicals, heat, wind, rain and cold; the employee must understand and demonstrate the ability to take protective actions, following established guidelines. The noise level in the work environment can vary from extreme noise to extreme quiet.


    Job Requirements

    The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
    All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
    Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
    In performing functions, duties or tasks, Employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
    All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, Employees are required to request clarification or explanations from superiors or authorized company representatives.

    Job Snapshot

    Location US-CA-Oakland
    Employment Type Full-Time
    Pay Type Year
    Pay Rate $95,000.00 /Year
    Store Type
    Apply

    Company Overview

    Securitas USA

    Securitas is the most locally-focused security company in the United States, with over 640 local branch managers and approximately 86,000 security officers who provide unmatched security solutions to meet the specific needs of thousands of businesses. Securitas USA's core business is security services. Our main service offering categories are specialized guarding, mobile guarding, remote guarding and corporate risk management. Learn More

    Contact Information

    US-CA-Oakland
    Securitas Healthcare

    Snapshot
    Securitas USA
    Company:
    US-CA-Oakland
    Location:
    Full-Time
    Employment Type:
    Year
    Pay Type:
    $95,000.00 /Year
    Pay Rate:
    Store Type:

    Job Description



    JOB SUMMARY:

    Assist with implementing and overseeing the security operation; supervise security officers and supervisors. Assist with the functions of physical and personal security and safety measures of members, patients, staff, and visitors. Protects staff and property from theft or damage, or persons from hazards or interference, including the potential for violence in the workplace. Makes periodic tours to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may enforce regulations pertaining to personnel, visitors, and premises.



    DISTINGUISHING CHARACTERISTICS:

    Primarily performs exempt duties in a service capacity; may be assigned a service grade or rank in a chain of command in conformance with contract requirements or to facilitate the delivery of service according to business necessity.



    ESSENTIAL FUNCTIONS
    • The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
    • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
    • Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
    • In performing functions, duties or tasks, Employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
    • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, Employees are required to request clarification or explanations from superiors or authorized company representatives.



  • Act in the absence of the Senior Security Account Manager
  • Understands the Responsibilities, Qualifications, Competencies, and applicable Addenda of a Healthcare Security Supervisor and Healthcare Security Officer
  • Assists in development and administration of budget in relation to assigned site.
  • Within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; ensures vehicles are properly maintained and administers driver training; acts to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; maintains and submits payroll records and other employee and business information.
  • Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.
  • Serves as a key point of client contact to ensure the delivery of high quality customer service for assigned client site(s); evaluates service quality and initiates any necessary corrective action in a timely manner.
  • Assist the Senior Security Account Manager in management or functional tasks with Client and staff or as directed
  • Interpret applicable healthcare security laws, standards or guidelines including policies and procedures based on existing circumstances
  • Supervise subordinates so they perform their functions effectively
  • Assign security departmental duties as circumstances warrant
  • Evaluate and document subordinate’s performance
  • Review and oversee corrections to appropriate subordinate’s reports
  • Maintain liaison with appropriate facility personnel, as needed, on given shift
  • Assist with subordinates training
  • Carries out specific tasks and duties of a similar nature and scope as required for the assigned Management role
  • Quickly identify potential negative situations and implement effective countermeasures
  • Teach and manage facility-specific procedures and policies and Security post orders
  • Meets or exceeds annual or bi-annual clinical/employee health screening requirements







  • MINIMUM QUALIFICATIONS AT ENTRY

    Prefer one year of Securitas healthcare security experience or previous management experience in a service field.

    Must have at least one (1) year of experience in the security, or related field; with a minimum of one (1) year at supervisory or managerial level, preferably in healthcare environment.

    Must have the ability to plan, organize and implement administrative and operational programs and procedures, which includes the development of budgets.

    Must have knowledge of and have experience with parking and transportation systems and its related issues or problems.

    Must be Computer literate.



    LICENSURE or CERTIFICATION

    Must have valid Government issued Driver’s License, Bureau of Security and Investigative Services Certification or Guard Card and Require International Association for Healthcare Security and Safety Basic Officer Certification, Advanced and Supervisor Training Certificate within 9 months of appointment



    LANGUAGE SKILLS

    Ability to read and interpret documents such as police reports, local and state law, instructions and procedure manuals. Ability to write accurate, clear and concise crime, incident and investigative reports. Ability to communicate effectively with client, patients, medical staff, employees and visitors.



    EDUCATION/EXPERIENCE

    Associate’s Degree and 2 years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.

    Knowledge, training, and/or experience in safety, fire protection, civil disturbance, emergency preparedness procedures and planning, C.P.R/AED., Security and Safety issues and standards as set forth by healthcare regulatory agencies is preferred



    COMPETENCIES (as demonstrated through experience, training, and/or testing):
    • Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
    • Knowledge of or ability to learn security operations and procedures.
    • Pass each healthcare competency exam and/or skills lab including an managing or defusing assaultive behavior training program or similar course as described by the client
    • Ability to carry out instructions furnished in written, oral, or diagrammatic form.
    • Ability to be an effective team member.
    • Ability to maintain professional composure when dealing with unusual circumstances.
    • Courteous telephone manner.
    • Ability to adapt to changes in the external environment and organization.
    • Ability to write routine correspondence, including logs and reports.
    • Good organizational skills.
    • Ability to provide high quality customer service.
    • Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.




    WORKING CONDITIONS and PHYSICAL/MENTAL DEMANDS

    With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:
    • Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
    • May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
    • Successful passage of background, reference, psychological, and controlled substance tests, in addition to any mandatory licensing requirements.
    • May be required to work prolonged hours with or without advance notice.
    • Required ability to handle multiple tasks concurrently.
    • Keyboarding, basic computer usage and operating controls.
    • Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
    • Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
    • Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
    • Frequent lifting and/or moving up to 25 pounds and occasional lifting and/or moving up to 75 pounds.
    • Close vision, distance vision, and ability to adjust focus.
    • May be required to use vehicle for the performance of duties.
    • On occasion may be required to perform stressful and physical activity.
    • Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
    • May be exposed to or required to properly handle sensitive and confidential information.
    • While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
    • Must be able to move quickly throughout the Healthcare facility and physically restrain people by physically holding the individual down and then be able to also carry or lift the individual with other healthcare facility staff members.
    • The ability to maintain mental stability under periods of stress.
    • The ability to push or pull gurneys with patients of various weights on them.
    • The duties of this job include possible exposure to deadly weapons, injury from violent persons, infectious persons, gases and fumes, blood and body fluids, hazardous chemicals, heat, wind, rain and cold; the employee must understand and demonstrate the ability to take protective actions, following established guidelines. The noise level in the work environment can vary from extreme noise to extreme quiet.


    Job Requirements

    The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
    All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
    Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
    In performing functions, duties or tasks, Employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
    All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, Employees are required to request clarification or explanations from superiors or authorized company representatives.
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    Assistant Account Manager - Healthcare - Oakland, CA Apply now