SNI Companies is looking for a talented Dispatch Manager to join the team. We are in need of a motivated individual to maintain and develop our technician base, while working with other departments to resolve billing and escalated issues.
- Maintain the technician base in the designated region and to add new qualified technicians.
- Find technicians for orders that cannot be dispatched when others have exhausted their current resources.
- Manage technicians and assign their region for service.
- Assist the dispatchers with difficult situations that they may encounter with an a technician.
- Assist the Billing Dept. with incorrect technician invoices in the region.
- Support the Customer Service & Repair Departments with escalated technician issues.
- Effective communication skills
- Ability to negotiate contracts
- Ability to work well within a team
- Strong written communication
- Works well under pressure with deadlines
- Well organized
- 6 months + experience within the role of dispatching
- High School Diploma or GED equivalent.