Marketing Manager Hilton Head Island
Manage and direct the activities of the In-House Marketing team, in support of the Director of Marketing, to obtain maximum production and efficiencies while also directly contributing units of production.
What will I be doing?
As a Marketing Manager you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:ESSENTIAL FUNCTIONSShapes Strategy*Work with Local Marketing teams to create and coordinate on-going training *Work with Local Marketing Team to ensure production based shift allocation.*Implement and maintain tools used to enhance productivity for marketing coordinators. *Ensure accurate documentation of all team member issues within assigned departments.*Ensure that all policies and procedures are maintain and upheld by all of the team.*Update Policies and Procedure Manuals as needed.*Review and administer MC performance reviews and ride evaluations *Respond to team members inquiries regarding payroll, NQ's, coding, spiffs, etc.*Assist in resolving customer relations issues pertaining to marketing at the sales center or post tour.*Help Team meet and achieve monthly, quarterly, and yearly goals for: tour flow, volume, penetration, VPG, and Bounceback Sales*Create and foster and motivated team environment out in the field, *Recruit and interview potential new employees, along with participate in new hire training and mentoring.*Visit all locations and perform MOD on the floor responsibilities as schedules*Provide coaching to marketing coordinators utilizing strength based agreements. *Record keeping*Scheduling*Reviewing monthly reports for tour and sales tracking*Floor duty to manage customer services issues*Employee Relations matters*Other assigned duties based on business needs*Carry out all other reasonable request by management. Drives Execution*Ensure all locations have current promotions and materials including: gift lists, invitations, and promotional items*Ensure all Employees are up-to-date on HR and departmental policies*Effectively help to manage schedule and PTO requests to achieve production requirements*Ensure maintenance of a comprehensive training manual and policy and procedures manual*Ability to cover shifts for absent team members including interacting with guests and booking of toursAbility to actively work scheduled shifts and meet set production targets.*Respond to team members inquiries regarding payroll, NQ's, coding, spiffs, etc.*Coordinate with Marketing team member regarding updating of price lists and confirming inventory of premiums
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Minimum of 4 years experience in a sales/marketing supervisory role or proven/successful sales and marketing skills from previous positions which indicated the ability to supervise others.
- High School Diploma.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Bachelor's degree.
What will it be like to be a Team Member with Hilton Grand Vacations?
There's something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations.
Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.