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Manager, Customer Engagement - Salesforce CRM

Job Description

Danfoss is looking for an expert who can lead a technical team and work on enhancing the CRM system. Do you have relevant experience in Salesforce CRM? Are you adept in digital marketing? Then you might be best fit for this role. * : Danfoss is looking for an expert who can lead a technical team and work on enhancing the CRM system. Do you have relevant experience in Salesforce CRM? Are you adept in digital marketing? Then you might be best fit for this role. You will be reporting to the Director of Digital Marketing and will be part of a team with a combination of IT and business skillsets. You will be working for Danfoss Power Solutions.
Click the link to know more about the segment: http://powersolutions.danfoss.com/home/
You will be supervising the enhancement, maintenance, configuration, and support of the organization’s Salesforce CRM software and related applications through best practices and management of a technical team. You will be responsible to analyze and resolve CRM program issues in a timely and accurate fashion as well as hold responsibility for monitoring data quality. Bringing in your proven communication and problem-solving skills, you will be guiding and assisting the user community on how to best leverage the CRM solutions provided to support S&M strategies and daily business operations.
You will be responsible for
  • Providing technical expertise, analysis and recommendations on how to best utilize Salesforce functionality to design processes and deliver solutions that support Sales and Marketing strategies
  • Leading the Customer Engagement team, focused on building system solutions that automate our sales processes and enable sales team efficiency
  • Working with Sales and Marketing leadership to ensure that desired business results are achieved for Salesforce process development in a quality manner
  • Supporting the development of well-positioned CRM requirements that connect sales leadership, BU sales and global marketing with user needs
  • Developing a continuous improvement model that engages Regional CRM Admins in supporting processes in connection to technical experts within Digital Marketing
  • Collaborating with global colleagues in diverse functional areas (IT, DBS, Sales, BU leaders) to execute Digital Marketing strategies
  • Providing transparency to the organization for prioritization and work-in-process for projects and support
  • Formulating and promoting training sessions and teaching materials for propagating CRM knowledge throughout the organization
  • Assisting in the creation of long-term strategic goals for achieving and maintaining high data quality in conjunction with CRM users, sales leadership, and other key stakeholders
  • CRM user experience (UX) satisfaction, including creation and monitoring of user adoption, data quality, and usability KPIs

Job Requirements

Your Education and Experience
  • Four-year college diploma or university degree in business, systems design, or marketing preferred
  • Over five years’ experience with Salesforce CRM application and more than five years’ experience in team management
  • Previous experience in leading global / virtual teams and working in a collaborative environment
  • Knowledge of best practices for Salesforce technology and CRM business processes
  • Proven experience in overseeing the direction, development, and implementation of CRM software solutions
  • Strong project management skills and knowledge of CRM software deployment methodologies
  • System-level understanding of CRM’s impact on internal users and external customers
  • Experience supporting global processes and system solutions
  • Strong focus on the customer
  • Excellent listening and interpersonal skills
  • Ability to communicate ideas in both technical and business-friendly language
  • Ability to prioritize and execute tasks in a timely manner

Job Snapshot

Location US-IA-Ames
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Business Development
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Company Overview

Danfoss

With our Aspiration, Promise and Behaviour as our foundation, Danfoss lives up to the expectations of being a responsible world citizen. This is deeply rooted in our history and culture and it is be reflected in the way we carry out our daily business. Danfoss' relationship with all stakeholders shall be characterized by trust. Trust that we earn through our actions and corporate reputation. Learn More

Contact Information

US-IA-Ames
Candance Ford
Snapshot
Danfoss
Company:
US-IA-Ames
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Business Development
Store Type:

Job Description

Danfoss is looking for an expert who can lead a technical team and work on enhancing the CRM system. Do you have relevant experience in Salesforce CRM? Are you adept in digital marketing? Then you might be best fit for this role. * : Danfoss is looking for an expert who can lead a technical team and work on enhancing the CRM system. Do you have relevant experience in Salesforce CRM? Are you adept in digital marketing? Then you might be best fit for this role. You will be reporting to the Director of Digital Marketing and will be part of a team with a combination of IT and business skillsets. You will be working for Danfoss Power Solutions.
Click the link to know more about the segment: http://powersolutions.danfoss.com/home/
You will be supervising the enhancement, maintenance, configuration, and support of the organization’s Salesforce CRM software and related applications through best practices and management of a technical team. You will be responsible to analyze and resolve CRM program issues in a timely and accurate fashion as well as hold responsibility for monitoring data quality. Bringing in your proven communication and problem-solving skills, you will be guiding and assisting the user community on how to best leverage the CRM solutions provided to support S&M strategies and daily business operations.
You will be responsible for
  • Providing technical expertise, analysis and recommendations on how to best utilize Salesforce functionality to design processes and deliver solutions that support Sales and Marketing strategies
  • Leading the Customer Engagement team, focused on building system solutions that automate our sales processes and enable sales team efficiency
  • Working with Sales and Marketing leadership to ensure that desired business results are achieved for Salesforce process development in a quality manner
  • Supporting the development of well-positioned CRM requirements that connect sales leadership, BU sales and global marketing with user needs
  • Developing a continuous improvement model that engages Regional CRM Admins in supporting processes in connection to technical experts within Digital Marketing
  • Collaborating with global colleagues in diverse functional areas (IT, DBS, Sales, BU leaders) to execute Digital Marketing strategies
  • Providing transparency to the organization for prioritization and work-in-process for projects and support
  • Formulating and promoting training sessions and teaching materials for propagating CRM knowledge throughout the organization
  • Assisting in the creation of long-term strategic goals for achieving and maintaining high data quality in conjunction with CRM users, sales leadership, and other key stakeholders
  • CRM user experience (UX) satisfaction, including creation and monitoring of user adoption, data quality, and usability KPIs

Job Requirements

Your Education and Experience
  • Four-year college diploma or university degree in business, systems design, or marketing preferred
  • Over five years’ experience with Salesforce CRM application and more than five years’ experience in team management
  • Previous experience in leading global / virtual teams and working in a collaborative environment
  • Knowledge of best practices for Salesforce technology and CRM business processes
  • Proven experience in overseeing the direction, development, and implementation of CRM software solutions
  • Strong project management skills and knowledge of CRM software deployment methodologies
  • System-level understanding of CRM’s impact on internal users and external customers
  • Experience supporting global processes and system solutions
  • Strong focus on the customer
  • Excellent listening and interpersonal skills
  • Ability to communicate ideas in both technical and business-friendly language
  • Ability to prioritize and execute tasks in a timely manner
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Manager, Customer Engagement - Salesforce CRM Apply now