Account Executive/Staffing ManagerCompensation:
Job Overview Responsible for developing & implementing the strategic vision for Patient Financial Services (PFS) functions. Challenges assumptions & standards of business in an effort to improve overall operational effectiveness & service to customers. Provide leadership & oversight to all underlying functions, which include third-party A/R management & system-wide payment applications. Serves as the leader of PFS to internal & external organization, including government agencies, payer organizations, vendors & business partners. Qualifications Work requires the knowledge of theories, principles, and concepts normally acquired through completion of a Bachelor's degree in Business Administration or closely related field, Master's degree preferred, and five to seven years of Business Management/Development experience required. Work requires analytical ability to collect information from diverse sources and apply professional principles in performing various analyses, and summarize the information and data in order to solve problems. Please contact Paul TenEyck [Click Here to Email Your Resumé]
HEALTH CARE BACKGROUND A MUST Responsibilities Develop ongoing thought leadership & the strategic vision for payment Financial Services that will be shared with Revenue Cycle & overall corporate leadership Oversee all PFS functions including billing, payment application, third-party & Patient A/R management, denial prevention/appeals, credits/refunds Develop, implement & manage efficient & effective operational policies, processes & performance monitoring across all PFS related functions Lead the establishment & implementation of KPI's & PFS operations. Responsible for measurement & reporting of ongoing financial & operational performance. Ensure the implementation of action plans where performance is not meeting expectations. Review KPI expectations annually & adjust appropriately. Recognize areas of excellence Ensure PFS employees comply with established policies, processes, & quality assurance programs. Create a work environment through team building, coaching, constructive feedback, work delegation, personal example & goal setting that encourages creativity, open dialogue of work issues, & professional growth & a consistent, high level of performance. Encourage & supports employee decision-making within their scope of responsibilities Coordinate & oversee all third party A/R & payment application process transition points between PFS & other functional areas within the revenue cycle Coordinate with peers across the revenue cycle organization & with related stakeholders, on the management of third-party denials by working with Patient Access Services, Clinical Revenue Cycle & Revenue Cycle Integrations functions to identify trends & implement denials prevention/recovery programs Routinely participate in payer trend analyses to ensure optimal processing & reimbursement, identify issues, & communicate findings to St. Joseph Healthcare System's & PFS stakeholders. Define solutions & initiate resolutions Build strong relationships & facilitate productive communication between key revenue stakeholders, including peer leaders of revenue cycle services & core support departments (Human Resources, Business Support Services, Finance, Compliance, Information Technology) Participates in & where appropriate, lead crossfunctional revenue cycle projects Meets all required competencies for department, unit and/or hospital
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