ESSENTIAL FUNCTIONS:
Reporting to the Regional Controller, the Manager of Operations Sales Support (MOS) main responsibility is sales support. This mainly consists of fielding calls from their sales people and recruiters that have general business questions and negotiating client services agreements. This requires excellent communication and negotiating skills as the MOS will often be dealing with high level individuals at the client. The ability to multi-task is critical in this role as many short-term projects are funneled down to the MOS.


Essential Functions of the Manager of Operations Sales Support:
Main point of contact for sales people in the region or vertical. Will field calls for most general business issues
Review and negotiate client agreements, ensuring contractual compliance of negotiated agreements
Push strategy through conversations with Sales (Dunn & Bradstreet reporting tool, focus on higher skill sets, higher profits within a Statement of Work, saturations, etc.)
Responsible for the development and implementation of new processes and procedures for effective and efficient team operations
Assist with the implementation of large accounts or Statement of Work (identifying them early and ensuring solid processes are understood and followed, assist with knowledge transfer to team)
Act as a liaison/partner between the sales offices and other internal customers
Remain knowledgeable of key processes, business initiatives and internal resources in order to help assist sales people and recruiters in accomplishing company goals
Support in researching laws to ensure compliance with all federal regulations (i.e. per diem, SCA/Davis Bacon wages, etc.)
Pricing discussions with sales teams
Approve expenses and manage profitability reporting as it relates to field metrics
Provide support to divisional leadership (i.e. reporting for DFO/RVP, etc.)
Identify opportunities and weaknesses within offices and the region – make proposals to create value, develop and use financial models for pricing and profit analysis